Hadia Salama

Team Leader, Catalog and Content

• Job Details:Lead a team of 37 professionals, overseeing cataloging, content management, and quality control to ensure high standards and operational efficiency. Develop and implement structured workflows, improving accuracy, reducing rework, and increasing team productivity. Drive performance management by setting clear expectations, conducting regular evaluations, and implementing targeted coaching and training sessions. Act as the main point of contact between the catalog team and other departments, ensuring alignment with business needs and resolving interdepartmental challenges. Generate, analyze, and present detailed reports to guide leadership in decision-making and process optimization. Mentor and train team members, fostering a culture of continuous improvement and accountability. Proactively address operational inefficiencies by refining SOPs and enhancing cross-team collaboration. Manage high-pressure situations, including escalations from internal and external stakeholders, by implementing effective problem-solving strategies.

Senior Catalogue and Content Executive

• Job Details:Led a team of 7, overseeing catalog updates and quality control for restaurant menus and outlets. Ensured accuracy in catalog entries by implementing routine checks and addressing inconsistencies. Assisted in process improvements to streamline cataloging workflows. Provided training and guidance to team members, helping them improve their efficiency.

Senior Executive - Onboarding Team

• Job Details:Reviewed and verified legal documents for restaurant partner onboarding. Supervised and managed support tickets, ensuring timely resolution of issues related to ownership, banking, and documentation. Assisted in training 8 team members on the onboarding process and ticket management. Worked on improving response times by refining internal workflows.