Hader Mahmoud

Receptionist and SecretaryFull Time

• Job Details:Managing patient appointments by phone, receiving and serving clients, completing the client's medical form, sending medical approvals to contract clients, communicating with doctors and reviewing their appointments.

Customer Service

• Job Details:Respond to customer inquiries and provide technical support for products and services. Troubleshoot and resolve customer complaints in a timely manner. Calculate customer incentives and bonuses. Follow up on customer positions with the accounts department. Receive and settle representative custody cash. Calculate and clear representative coupons. Maintain customer records and document customer interactions. Evaluate customer feedback and recommend changes to improve customer satisfaction. Managed high-volume customer support calls, efficiently resolving inquiries and complaints.