Hadeer Essam

Safeguarding OfficerFull Time

• Job Details:As a safeguarding officer, I am responsible for ensuring that all CRS programming does no harm to beneficiaries through several safeguarding initiatives. • Training all staff, partner staff, volunteers and service providers on our safeguarding policy, code of conduct, reporting mechanisms and expected behavior. • Managing our feedback and complaint mechanism (and contributed in creating our sensitive feedback mechanism) and ensuring accurate and timely follow up. • Managing all internal and external referrals where beneficiaries are directed from partner organizations under the umbrella of UNHCR to us and vice versa. • Attending working groups and partner meetings to ensure updates are shared, services are not duplicated and the referral mechanism is being effectively used. • Contribute to business development and proposal writing through filling GAP analyses and protection and accountability portions. • Providing training to help staff perform better such as Psychological First Aid and De-escalation Strategies. • Submit donor and internal reports regarding accountability and referrals. • Managing a team of two staff members and five volunteers to ensure the completion of all the above tasks.

Field Officer, Accountability and ProtectionFull Time

• Job Details:• Monitor and report on the accountability system for the country program, and ensure that all follow up cases are assigned to the appropriate person and close in a timely manner. • Ensure that all feedback is documented in an accurately and timely manner. • Support in extracting reports to help other units with any necessary data for project implementation. • Create a monthly report on our feedback and complaint cases. • Coordinate with all teams to get constant updates on projects and provide timely response to all inquiries. • Monitor responding to all our feedback channels including hotlines and suggestion boxes. • Manage the country program’s Facebook page by posting project updates and responding to any inquiries and complaints. • Ensure the visibility of our channels by creating an accountability visibility package before our major activities. • Supervise hotline volunteers and provide on the job coaching and training. • Monitor protection mainstreaming across all projects

Project Assistant for GrantsFull Time

• Job Details:• Manage referrals concerning Syrian asylum seekers (internal and external) and manage the project’s Facebook page as a main channel for communication with the beneficiaries while answering inquiries and responding to complaints. • Take part in communicating with other organizations to raise awareness on grant start date, registration process, eligibility criteria and required documents. • Coordinate the procurement of brochures and posters to be hung in partner organizations as well as CRS. • Monitor registration process through data analysis leading to weekly division, sending SMS’s, and ensuring the process goes accurately and efficiently. • Responsible for analyzing no shows and ensuring reaching out to them to come receive the grant. • Manage the newcomers by collecting data, reporting to the donor, measuring the capacity and communicating with the beneficiaries to register with CRS. • Supervise two case workers and allocated tasks most suitable for their skills to help them develop. • Monitor grant disbursement interviews and handle difficult cases or angry applicants. • Advocate for difficult cases and request exceptions from donors. • Provided one-on-one training to volunteers to help them with their interviewing skills. • Took part in monthly, mid-year and yearly reports. • Lead after-action reviews and coordination meetings within the team and with other units.