HT

Hadeer Taha

Team Leader at Octopus Outsourcing Company

Alexandria

Work Experience

  • Team Leader

    Octopus Outsourcing Company

    Dec 2022 - Present -2 yrs, 2 months

    Egypt

    • Job Details:Work closely with the team, motivating and coaching them. Reporting to the customer service manager. Ensure training and development plans are maintained for all team members.

  • Subject Matter Expert

    Octopus Outsourcing Company

    Apr 2021 - Dec 2022 -1 yr, 8 months

    Egypt

    • Job Details:Providing knowledge, resources, and information to support agents. Assist advisors with material requests and account updates. Coaching and training agents on improving customer interaction.

  • Agent

    Octopus Outsourcing Company

    Dec 2020 - Apr 2021 -4 months

    Egypt

    • Job Details:Identify customers’ needs and provide solutions. Build sustainable relationships by taking the extra mile. Meet personal/team qualitative and quantitative targets.

    • Education

    • Bachelor's Degree in Commerce

    Skills

    • Time Management
    • Leadership
    • Team management
    • Problem Solving
    • Communication skills
    • delegation
    • excel

    Languages

    • Arabic

      Beginner

    • English

      Beginner
    Share this Profile