Hadeer Nageh

Team Leader

• Job Details:Conducted regular performance evaluations, providing constructive feedback and personalized coaching. Monitored daily workflow to ensure adherence to established policies and procedures. Established clear team goals aligned with company objectives, tracking progress regularly. Evaluated needs of departments and delegated tasks to optimize overall production. Identified areas for improvement, narrowing focus for decision-makers in making necessary changes. Analyzed key performance indicators to identify effective strategies. Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings. Offered training and support to keep team members motivated and working toward objectives. Developed strategies for problem solving and conflict resolution among team members. Managed conflict resolution within the team to maintain a positive work environment. Conducted regular performance reviews to assess individual team member progress. Facilitated team meetings to discuss targets, strategies, and address any issues. Completed daily quality assurance duties to provide feedback for improvements. Maintained a positive work environment that promoted collaboration between team members. Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service. Delegated daily tasks to team members to optimize group productivity. Implemented strategies to take advantage of new opportunities. Implemented strategic plans to enhance team performance and productivity. Participated in regular meetings with senior leadership to provide updates on team progress. Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.

Technical Support SME

• Job Details:Troubleshooting and resolving customer's technical issues. Implemented feedback from customer satisfaction surveys to improve service quality. Demonstrated advanced product knowledge to solve customer issues. Resolved escalated customer service issues within established timelines. Maintained knowledge of advances in information technology systems and applications.

Technical Support Supervisor

• Job Details:Investigating customer's weird and uncommon issues. Escalating cases to the engineering department.