Hadeer Magdy Mohamed

Checker for financial data analystFull Time

• Job Details:Responsibilities: -Create an inspiring team environment with an open communication culture Set clear team goals -Delegate tasks and set deadlines -Oversee day-to-day operation -Monitor team performance and report on metrics -Motivate team members -Discover training needs and provide coaching -Listen to team members’ feedback and resolve any issues or conflicts -Recognize high performance and reward accomplishments -Encourage creativity and risk-taking -Suggest and organize team building activities

Training CoordinatorFull Time

• Job Details:A part time job as my responsibility is: • Schedules and coordinates all classroom training with Managers and Supervisors schedules location, date/time, materials, and attendance. • Develops, coordinates, schedules and maintains all training courses and programs. • Collects, compiles and reports results of evaluation, attendance and training data. • Communicates data and reports as needed. • Prepares and documents procedures for employees and management who are appointed for training. • Maintains management training tracking process, enters data, tracks completion and processes • communication and certification to recipients and market leadership. • Develops, Implements, Administers and Maintains a Training Management System • Manages training materials stipulated by regulations. • Assists with greeting visitors in the building. Documents outside visitors to the building. • Collects and distributes training mail and shipments. • Orders supplies for training and training department as needed. • Performs other related duties as assigned.

team leaderFull Time

• Job Details:Call center team leader in MobilyProject KSA Handling customer inquiries and troubleshooting technical problems in order to reach customer satisfaction. Tasks • Responsible for a team of call handlers (Agents), maximizing team performance through coaching and performance management. • Handling escalation calls. • Monitoring calls quality. Achievements • Achieving my KPI’s (Key performance indicator) for 6 months. • Upgrade my team rank to the first team in quality for 3 months.