Hadeer Medhat

Moderator

• Job Details:Ensure that publication content is committed to brand policies and rules. Review comments, posts, photos and videos published by users. Respond to user messages and comments appropriately and promptly. Resolve customer complaints and issues.

Customer Support Representative

• Job Details:Handle 40+ mails daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling service. Trained new employees in how to use the system, entering customer data and organizing customer interaction logs. Provided exceptional technical support and product guidance to an average of 40 customers per day via email and phone. Resolved 85% of customer inquiries on the first contact.