Hadeer Gamal Ali

Organizational Development SpecialistFull Time

Administrative ManagerFull Time

• Job Details:-Manage billing, invoicing, and subscription renewals to ensure accuracy and timeliness in client payments. -Review and reconcile bank account statements to ensure accurate financial records and resolve discrepancies. -Ensure compliance with tax regulations by preparing necessary documentation and coordinating with accounting for timely tax filings. -Oversee day-to-day operations of the legal content platform, ensuring smooth administrative processes. -Coordinate with the customer support team to resolve client inquiries and subscription-related issues promptly. -Maintain client records, legal documents, and contracts within the system, ensuring data integrity and compliance. -Delegate tasks effectively to administrative staff, ensuring efficient workflow and project completion. -Assist in managing vendor relationships and liaising between internal departments (legal, IT, and content teams) to support platform efficiency. -Generate reports on subscription performance, client activity, and operational metrics to support management decisions. -Manage the recruitment process, including job postings, candidate screening, and interview coordination.

Account Executive / CoordinatorFull Time

• Job Details:-Manage client relationships, ensuring high customer satisfaction and retention. -Negotiate and close subscription contracts, ensuring smooth on-boarding and continued client success. -Analyze customer data and feedback to tailor solutions that meet client needs and drive engagement. -Track all subscription renewals and follow up with clients to maintain high retention rates. -Assist Account Executives in managing and maintaining client subscriptions, handling inquiries, and troubleshooting issues. -Coordinate subscription on-boarding and product demos for new clients, ensuring seamless integration. -Prepare and maintain detailed records, including contracts, proposals, quotations and client correspondence. -Generate regular reports on accounts status and renewal progress to keep clients and management informed. -Collaborate with content teams and researchers to support product updates and enhance the client experience.