HE
Hadeer Eid
TOEFL Coach at The American Academy
Giza, EgyptWork Experience
The American Academy
Nov 2023 - Present -1 yr, 8 months
Egypt
- Job Details:Assisting students through guiding them to improve their writing, speaking, reading and listening skills. Providing guidance to students in overcoming challenges and identifying opportunities.
Accepted Egypt
Jul 2022 - Sep 2023 -1 yr, 2 months
Egypt
- Job Details:Tailoring sessions to work on students needs. Conducting orientation sessions and organized on-the-job training for new hires.
Arabic Tutor / University Teaching Assistant
Bard College
Sep 2020 - May 2022 -1 yr, 8 months
- Job Details:Assisted teaching in classrooms, tailored lesson plans to accommodate differences in learning styles and speeds.
Customer Support Representative
Teleperformance - Western Union
May 2016 - Jul 2017 -1 yr, 2 months
- Job Details:Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor's Degree
Bard CollegeJan 2020 - Jan 2021 - 1 Year
Bachelor's Degree in English Literature
Helwan UniversityJan 2011 - Jan 2015 - 4 yr
Skills
- Staff development
- Learning Management Systems
- Technical Training
- Performance Evaluation
- Trainee Evaluations
- Curriculum design
- Coaching and mentoring
- Materials Organization
- Employee coaching
- Feedback Collection
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Languages
Arabic
FluentEnglish
FluentSpanish
Intermediate