Hadeer Ashraf

ManagerFull Time

• Job Details:Build and maintain strong, long-lasting client relationships Negotiate contracts and close agreements to maximize profits Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business with existing clients and/or identify areas of improvement to meet sales quotas Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Prepare reports on account status Collaborate with sales team to identify and grow opportunities within territory Assist with challenging client requests or issue escalations as needed

On boarding Account mangerFull Time

• Job Details:Create their account on the system Training new customers on the system Upload their bank details to the system and make sure that their amounts are transferred Follow up evaluation for 3 months New clients Analysis

Team leaderFull Time

• Job Details:Monitor the daily, weekly, and monthly staff performance. • Work closely with the team, Coach, Motivate, recognize, and take • action with the call center agent to ensure the delivery of the best • customer experience. • Conduct one-to-one & monthly meetings with the agents to • ensure that all KPIs are achieved. • Develop the agent's performance and set an action plan. • Conduct the needed brief to the agents on any new process, • products, services, updates, or promotions. • Keeping up to date with business development and new product lines • Reporting to the Customer Center Head • Manage day-to-day line activities, priorities and make risk/impact • assessments • Ensure training and development plans are maintained for all team members • Use company methodology, team input and own initiative to • ensure attendance and retention targets are achieved