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Hadeer Alaa

Air Fulfillment Officer at Almosafer

Cairo, Egypt

Work Experience

  • Air Fulfillment Officer

    Almosafer

    May 2019 - Present -6 yrs, 2 months

    Egypt

    • Job Details:Worked to fulfill requests for the customer service team to process reissue, issuance and refund transactions on the Amadeus. Checked fees on Amadeus to ensure correct fees were applied, preventing ADM (Agency Debit Memo) from airlines. Worked on LCC portals (issuance + reissue + refund + extra services). Worked on corporate & government tickets.

  • Customer Support Representative

    Raya

    May 2017 - May 2019 -2 yrs

    Egypt

    • Job Details:Resolved customer issues through inbound and outbound calls. Managed large volumes of calls efficiently and in a timely manner. Followed call center scripts for handling various topics. Identified customers’ needs and clarified information effectively.

    • Education

    • Bachelor's Degree in Law

      Alexandria University (ALEXU)

    Skills

    • Time Management
    • Effective communication
    • pressure management
    • Problem-Solving
    • Attention to detail and accuracy
    • Teamwork
    • Willingness to learn

    Languages

    • Arabic

      Fluent

    • English

      Intermediate
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