Hadeel abd el hameed El Bassuony

Cairo Sales ManagerFull Time

KEY ACCOUNT MANAGERFull Time

• Job Details:Work independently on projects and assignments that have a direct impact on department results. Manage and develop a portfolio of prospects and existing customers Establish customer agreements Develop and implement an approach to secure major account customers in the shortest time possible. Exploit all new opportunities from customers. Maintain pipeline of opportunities. Customer / Stakeholder Is the prime DHL customer sales contact. Is in daily contact with customers, mainly decision-makers and influencers, but also the user. Internally has day-to-day interaction with colleagues within the sales team: Customer Support, Account Executive and Sales Support; with Ground Operations at station to ensure that the Regular customer gets the required service. Make decisions during negotiation with customers related to volume and discount levels as well as additional services offered. Propose discount agreements to the Sales Manager for approval. Develop and implement a personal sales plan and call cycle. Work independently with periodic review of output, seeking guidance on unusual or complex problems. People Management. Provide general guidance/direction or train junior level personnel in associate and professional roles.

SALES TERRITORY MANAGERFull Time

• Job Details:•Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers needs are recognized and met. •Establish customer agreements and ensure that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place. •Develop and implement an approach to secure competitors account customers (Prospects) in the shortest time possible. Establish competitors account customers (Prospects) pipeline to support this approach and target the accordingly. •Exploit all new opportunities from existing and potential customers (Prospects) ensuring a maximum penetration of DHL in accessible market. •In conjunction with the Regional sales manager establish territory sales targets and ensure attainment of agreed revenue and shipment profitability targets. •Gaining new business and maximizes growth of existing account customers. •Develop sale strategies to support the company growth objectives. •Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer. •Continuously develop DHL knowledge, commercial awareness and own skills and abilities in order to provide the best possible standard of sales practices and maximize own contribution to selling process. •Ensure proper usage of the sales support processes (GSP) and tools such as MSM, COMET etc. ensuring that customer information is recorded and maintained and treated as a DHL •Ensure that E-com tools are consistently promoted to customers and implemented to achieve customer satisfaction and lowest cost per shipment transactions. •Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers’ relationship. •As a part of the virtual sales team, support the Advantage Business Unit in Management of sub-accounts in the territory. •As security is a vital and integral part of our business and as such contributes to its overall success, line managers are responsible for compliance to DHL security policies and procedures.