Basic Info

Hadeel Aly

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Recruitment Officer at Valeo

Experience Details

Recruitment Officer

Human Resources

Entry Level

- Ensure all hiring targets are met as per SLA.
- Actively support all direct recruitment activities like print advert, walk-ins, job fairs, campus etc.
- Hire the best quality of resources, thereby positively impacting the business.
- Conduct business interview and evaluate candidates potential accordingly.
- Screen CV’s according to the qualifications, experience, and skills listed in the job descriptions and prepare shortlists.
- Interview Scheduling/ testing.


Company Details

Valeo (multinational)

Egypt

N/A

Automotive, Computer Software

N/A

Mar 2016 to present (10 months)
English Language Instructor at Berlitz Language Center

Experience Details

English Language Instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

- Teaching English as a second language (ESL) to adults.
- Provide Communication and Conversation Skills training.
- Use CRM tool on daily basis to support the business requirements.


Company Details

Berlitz Language Center (multinational)

Egypt

N/A

Education

N/A

Apr 2015 to Dec 2015 (8 months)
International Account Senior Adviser at Vodafone Egypt

Experience Details

International Account Senior Adviser

Customer Service/Support

Experienced (Non-Manager)

- Resolve customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management.
- Develop team members through monthly coaching, the provision of on target feedback, counselling and recognition.
- Facilitate service evaluations to ensure the delivery of excellent standards of customer contact ensuring the achievement of KPIs and Customer Operations Targets.
- Organize and facilitate Team Meetings and provide feedback to Business Support Managers and Business Operations Managers
- Identify and provide recommendations and solutions to departmental issues and Initiate change actions and SIP (Service Improvement Plans)
- Quality of communication with internal and external customers
- Create project plan and coordinate critical tasks in the project
- Notify management of jeopardy situations and take necessary actions to meet project deadlines.


Company Details

Vodafone Egypt (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2010 to Dec 2014 (4 years 11 months)

Education

Bachelor's Degree in Economics

Education Details

Bachelor's Degree

Economics, Management

October 6 University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

October 6 University
2005 - 2009
This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicAutomotiveBerlitz Language CenterCommunicatorComputer SoftwareCreativeCustomer ServiceCustomer SupportCustomer-orientedEconomicsEducationEnglishEnglish Language InstructorHuman ResourcesInternational Account Senior AdviserManagementMicrosoft ExcelMicrosoft PowerPointMicrosoft WordPresenterRecruitmentRecruitment OfficerSupportTeachingTelecommunicationsTrainingValeoVodafone Egypt

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: High

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

5-7 years

Fields of Expertise

Training

Training

: Expert

: Extreme - I love it!

:

1-3 years

Customer Support

Customer Support

: Expert

: High

:

5-7 years

Teaching

Teaching

: Intermediate

: Medium

:

Less than 1 year

Human Resources

Human Resources

: Intermediate

: High

:

Less than 1 year

Recruitment

Recruitment

: Intermediate

: High

:

Less than 1 year

Key Skills

Analytical, Communicator, Presenter, Customer-oriented, Creative

Online Presence

https://www.linkedin.com/pub/hadeel-aly/87/a15/15b?trk=seokp_posts_secondary_cluster_res_author_name

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