HI

Habiba Ibrahim

Client Service Representative at Amazon.eg & Amazon.ae

Cairo, Egypt

Work Experience

  • Subject Matter Expert (SME)

    Amazon

    Sep 2024 - Present -10 months

    • Job Details:Supporting new hires and acting as floor support, assisting with training and providing guidance to ensure smooth operations for 6 weeks. Act as a delegate for the team manager for 2 weeks. Staying up-to-date on Amazon’s products and services to provide accurate information and recommendations to customers.

  • Client Service Representative

    Amazon.eg & Amazon.ae

    Sep 2023 - Present -1 yr, 10 months

    Egypt

    • Job Details:Solving and handling customer issues through live chat, emails and phone calls. Maximized customer satisfaction by resolving service issues promptly. Addressing customer queries via phone, email, and chat, ensuring timely and accurate responses to resolve issues related to products, orders, and account concerns.

    • Education

    • Bachelor's Degree in Linguistics and Translation

      badr university

      Jan 2019 - Jan 2023 - 4 yr

    Skills

    Languages

    • Italian

      Beginner
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