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IT Help Desk

• Job Details:Provided direct and remote technical support, resolving 95% of hardware, software, and network issues on first contact. Installed, maintained, and updated operating systems, software, and peripheral devices across the organization. Managed networks, VPNs, IP addresses, and firewalls, ensuring stable and secure connectivity. Executed core cybersecurity tasks: patch management, user permissions, and antivirus. Maintained Windows Server 2019 and Active Directory for smooth daily IT operations.