Guy Michel NGABONZIZA

ICT Supervisor

• Job Details:Plan and monitor the supply of digital equipment (tablets, computers, accessories, etc.). Coordinate with technical teams to ensure the receipt, inspection, and distribution of equipment. Organize logistics for the distribution and collection of equipment during field operations. Maintain accurate inventory records using digital tools (Excel files, databases, etc). Participate in large-scale equipment deployment logistics in the field. Monitor preventive and corrective maintenance of equipment in collaboration with the technical team. Produce regular reports on equipment movement, condition, and availability. Apply internal procedures for storage, security, and proper use of technical equipment. Contribute to the drafting of user guides and raise user awareness on proper equipment handling. Supervise IT assistants and coordinate their tasks. Provide advanced technical support for resolving complex issues. Supervise updates and ensure compliance of devices. Monitor data transfers to the central server. Provide training and practical advice for field personnel.

ICT Assistant

• Job Details:Ensuring the proper functioning of equipment (tablets). Configuring tablets. Assisting logisticians in distributing and collecting tablets and accessories from temporary field staff (supervisors, team leaders, and cartographers). Assisting temporary field staff with data transfer to the server and data recovery when tablets malfunction. Maintaining IT data collection tools (tablets and accessories). Ensuring tablets are charged and updated. Providing practical advice to field personnel for the digital collection process. Monitoring all data transfers to the central server.

Client Service Representative

• Job Details:Answering questions about the company’s products or services. Solving technical issues and questions. Providing information on the company's offers. Maintaining proactive customer contact. Handling customer complaints. Collecting and analyzing customer feedback. Responding to customer comments.