George Joseph Skaff

Performance ManagerFull Time

• Job Details: Implementing process and call structure to achieve the best possible customer experience  Monitoring and analyzing real time adherence to efficiently adapt to variable productivity trend  Coaching and team huddles to improve performance through knowledge and skills training  On call escalation

Manager on dutyFull Time

• Job Details: Optimize productivity with Real-Time Adherence ensuring calls are answered in a timely manner  Reliably manage adherence to improve agent performance to meet service-level goals.  Manage, supervise and coordinate activities of the agents

Factory ManagerFull Time

• Job Details: Planned and organized the factory process, from design phase to production  Managed personnel, payroll, purchase, budget, financial statements & dealt with government entities