GK

Grace Victoria Kanumala

Application Support Engineer at Clover Info Tech Information Technology LLC

Sharjah, United Arab Emirates

Work Experience

  • Application Support Engineer

    Clover Info Tech Information Technology LLC

    Mar 2022 - Present -3 yrs, 3 months

    • Job Details:Application support specialist managing incidents and service requests, critical incident handling, documentation, technical support, and cross-department collaboration.

  • Product Support Analyst

    Dr. Aysha Al-Khazraji Auditing Office LLC

    Feb 2021 - Present -4 yrs, 4 months

    • Job Details:Overseeing the incident management process, responding to service incidents, prioritizing incidents, and collaborating with the incident management team.

  • Technical Support / Customer Relations Coordinator

    Servtech Technical Services LLC

    Sep 2015 - Jan 2018 -2 yrs, 4 months

    • Job Details:Troubleshooting technical issues, resolving network issues, providing customer feedback, and managing multiple cases.

  • Technical Support

    Aquaplex FZE

    Jul 2014 - Aug 2015 -1 yr, 1 month

    • Job Details:Communicating with the incident process owner, monitoring assigned projects, and providing timely resolution to website problems.

    • Education

    • Bachelor's Degree in Psychology

      HIMALAYAN UNIVERSITY

    Skills

    • ITIL (Advanced)
    • HTML (Beginner)
    • C++ (beginner)
    • MS Office (Advanced)

    Languages

    • English

      Fluent

    • Telugu

      Fluent

    • Hindi

      Fluent
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