Basic Info

Gourav panchal

7 years

Abu Dhabi, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Technical support engineer at Abu Dhabi Waste Management

Experience Details

Technical support engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

Responsibilities: -
• Responsible for networking, design, installation and maintenance services.
• Helped migrate services from Windows Server 2003 to Windows Server 2008 R2.
• Managed SQL Server 2005 & Exchange 2007, and over 300 user accounts in Active Directory.
• Utilized problem solving and troubleshooting abilities to resolve any major issues.
• Managing and support Time attendance issues.
• Maintaining and Support Avaya Telephones.
• Managing and Support Access Control System.
• Support Service desk requests(email, Software, Printers, Biometric Devices PCs,Scanners, Photocopiers, ticket machine, Microsoft Products, Antivirus…etc.
• Support Remote help desk requests.
• Maintaining and Support QMS System.
• Maintaining Network Problems.
• TCP/IP networking and hardware maintenance and repair.
• IT Assets Following up and Updating.
• Following up IT Infrastructure Backup Tapes Rotation.
• Active Directory Server (Reset Password, unlock Account, add users, remove users and update users information).
• Exchange Server (Creation Mailboxes, Extend the Mailboxes sizes, disconnect mailboxes, creation Mail groups, adding members, removing members, redirect mailboxes, Archiving, Backup mailboxes).
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Ensure computer hardware is safe & complies with health and safety legislation
•Translating the orders to achieve the task as expected.
• Fixing new IT Assets and get the maximum features.
• Applying patches in accordance with company procedures.
• Providing support for Windows, Macintosh and Linux issues.
• Maintaining Cameras.
• Following up Wi-Fi Access.
• Group Policy Restrictions.
• Following up IT Store.
• Training new employees




Company Details

Abu Dhabi Waste Management (multinational)

Abu Dhabi, United Arab Emirates

51-100 employees

Environmental Services

http://www.cap-cwm.com/

Oct 2012 to present (4 years 2 months)
IT Desktop Support Officer at System solution Co. LTD.

Experience Details

IT Desktop Support Officer

Customer Service/Support

Experienced (Non-Manager)

Responsibilities: -
• Visited clients office and resolved technical issues arising in the systems, network, applications and connectivity.
• Updated the existing systems and applications with improved functions to enhance overall productivity.
• Prepared and maintained necessary paperwork related to projects undertaken by the organization.
• Computer System & software Installations.
• Monitoring of network elements.
• Serving as Network Support engineer for managing IT Infrastructure.
• Liaison with Outside Vendors and Service Providers with respect to PCs and Network.
• Maintain Windows 2003/2008 Servers and Active Directory
• Manage all up gradation of networking paperwork.


Company Details

System solution Co. LTD.

udaipur, India

11-50 employees

Computer Hardware

N/A

Apr 2010 to Sep 2012 (2 years 5 months)
Junior Desktop Support Analyst at Panchal Travel

Experience Details

Junior Desktop Support Analyst

Installation/Maintenance/Repair

Entry Level

Responsibilities: -
• Interacted with network and telecommunications support team and presented detailed documentation.
• Maintained the up to date operating procedures inside the IT department.
• Doing The IT Administrator Design And manage IT & network infrastructure.
• Providing computer network support troubleshooting various hardware issues.
• Providing the contingency plans for the hardware
Failure maintenance of local area network.
• Maintained hardware and software record


Company Details

Panchal Travel

Dungarpur, India

1-10 employees

Travel and Tourism

N/A

Jul 2008 to Mar 2010 (1 year 8 months)

Achievements


* Recognized for Best Service Provider of the month in June 2014. *Awarded as Best Employee of the year in 2013.

Education

Bachelor of commerce in Business IT

Education Details

Bachelor of commerce

Business IT

Eastern Institute for Integrated Learning in Management, India, India

A / Excellent / 85 -100%

N/A

N/A

Eastern Institute for Integrated Learning in Management, India
2008 - 2010
High School - Other

High School Details

Other

Maharawal Senior Secondery School

India

2006

A / Excellent / 85 -100%

N/A

Maharawal Senior Secondery School
2006

Certifications

Certificate details

• Diploma in Computer Hardware, Electronics and Networking

Dec 2007

80 out of 100

N/A

N/A

Jet King Institute

N/A

Training and Courses

Training/Course Details

ITIL Training

Feb 2013

iTSM Solution

N/A

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Profile Skills and Keywords

Abu Dhabi Waste ManagementArabicBooksBusiness ITComputer HardwareCustomer ServiceEnglishEnvironmental ServicesFoodHard WorkerHardware And Networking SupportHindiIT Desktop Support OfficerITIL TrainingInstallationJunior Desktop Support AnalystMaintenanceMicrosoft WindowsMobile TechnologyOrganizerPlannerProblem SolverProductsRepairSportsSupportSupportiveTechnical AnalysisTechnical SupportTechnical Support EngineerTechnologiesTravel And TourismUrdu Diploma In Computer Hardware, Electronics And Networking

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Fluent

: Fluent

: Fluent

: Fluent

Urdu

Urdu

: Beginner

: Beginner

: Beginner

: Intermediate

Arabic

Arabic

: Beginner

: Beginner

: Intermediate

: Intermediate

Tools and Technologies

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Intermediate

: High

:

1-3 years

Fields of Expertise

Hardware and networking support

Hardware and networking support

: Advanced

: Extreme - I love it!

:

3-5 years

Mobile Technology

Mobile Technology

: Advanced

: Extreme - I love it!

:

1-3 years

Technical Analysis

Technical Analysis

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Planner, Hard worker, Organizer, Problem Solver, Supportive

Online Presence

https://ae.linkedin.com/pub/gourav-panchal/48/665/7abhttps://www.facebook.com/gouravdubai

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