Basic Info

Gina Thabet

12 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Sales Support Manager at HSBC Bank Egypt

Experience Details

Sales Support Manager

Banking, Sales/Retail

Manager

• Ensure on-line support to the sales staff to provide all process related information.
• Contribute and ensure efficient support is available at all times for the sales team to meet their targets.
• Acting as BMLCO (Business Money Laundering & Compliance Officer) back up.
• Acting as D-BIRO (Department Business Information Risk Officer)
• A certified trainer for Retail Business & Wealth Management – Anti Money Laundering & Sanctions.
• Handling Department’s customer’s complaints and ensure closing them properly.
• Initiate daily, weekly & monthly MIs for Top Management.
• Ensuring that leads to/ from all channels are actioned by the sales agents.
• Ensure that discrepancies if any are resolved as a priority in order to be able to adhere to the promised SLA to the customer.
• Ensuring that relevant data related to performance improvement is cascaded to all Sales Managers in a timely manner.
• Comply with Group policies on compliance and money laundering deterrence and local regulations and laws within business area of responsibility.
• Maintain HSBC internal control standards, including the timely implementation of audit points
• Maintain and enhances the operational standards and efficiency of the operations unit.


Company Details

HSBC Bank Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Banking

N/A

Jan 2016 to present (11 months)
Sales Support Officer at HSBC Bank Egypt

Experience Details

Sales Support Officer

Banking, Sales/Retail

Experienced (Non-Manager)

 Supervise over the Sales Support team.
 Ensure targets are communicated monthly to the team leaders.
 Process account opening and their maintenance as applicable.
 Process loans and credit cards maintenance.
 Log and monitor application deficiencies to drive an efficient sales process.
 Perform sales quality callings to ensure compliance with HSBC sales and service quality guidelines.
 Escalate to Sales Manager deficient trends and critical indicators for appropriate investigation/ action.
 Ensure Special Lending Authority applications, files and records are logged and followed up and maintained.
 Coordinate with Human Resources for payroll and recruitment tasks.
 Prepare daily, weekly and monthly MIs for Sales Manager and Senior Management.


Company Details

HSBC Bank Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Banking

N/A

Jun 2008 to Dec 2015 (7 years 6 months)
Executive Secretary for Head of Network Service Centre at HSBC Bank Egypt

Experience Details

Executive Secretary for Head of Network Service Centre

Banking, Administration

Experienced (Non-Manager)

 Prepare/receive all correspondences related to NSC, and follow up for their replies.
 Taking minutes/action points of NSC monthly meetings.
 Prepare a monthly productivity statistics for NSC staff, and summarize all required reports needed for circulation to all branches and top management.
 Revising departments' procedures and preparing any amendments required.
 Assisting the Branch Compliance Officer at any tasks.
 Preparing business cases to top management.
 Giving hand to other departments when time permits.
 Generally manage the affairs of NSC head.


Company Details

HSBC Bank Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Banking

N/A

Jul 2004 to May 2008 (3 years 10 months)
At Your Service Agent at JW Marriott Hotel

Experience Details

At Your Service Agent

Customer Service/Support, Tourism/Travel

Entry Level

 Handling guest needs and complains.
 Taking all guest orders and transfer them to the proper department to be handled.
 Creating daily reports regarding the status of each guest.
 Helping the guest in any information he may need.
 Making reservations for the hotel outlets.


Company Details

JW Marriott Hotel (multinational)

Cairo, Egypt

501-1000 employees

Hospitality/Hotels

N/A

Nov 2003 to Apr 2004 (5 months)

Education

Bachelor's Degree in Major Accounting, English Section

Education Details

Bachelor's Degree

Major Accounting, English Section

Faculty of Commerce, Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Commerce, Ain Shams University
1999 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Notre dame DES apotre

Egypt

1999

A / Excellent / 85 -100%

N/A

Notre dame DES apotre
1999
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdministrative WorkArabicAt Your Service AgentBankingBusiness DevelopmentBusiness-orientedCustomer ServiceEnglishExecutive Secretary For Head Of Network Service CentreFrenchHSBC Bank EgyptHTMLHandcraftsHospitalityHotelsJW Marriott HotelLeaderMajor Accounting, English SectionMicrosoft OfficeOrganizerPlannerProblem SolverPublic Relations (PR)ReadingRetailSalesSales OperationSales Support ManagerSales Support OfficerSupportTourismTravelYoga

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

HTML

HTML

: Advanced

: High

:

More than 7 years

Public Relations (PR)

Public Relations (PR)

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Sales Operation

Sales Operation

: Expert

: High

:

More than 7 years

Administrative Work

Administrative Work

: Expert

: High

:

5-7 years

Customer Service

Customer Service

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Planner, Business-oriented, Organizer, Problem Solver

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