Basic Info

Gehan Madbouly

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Contact Center Representative at Teleperformance Egypt

Experience Details

Contact Center Representative

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

Working for Expedia.ca account responsible for reservations such as flights, hotels and cars


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Telecommunications

www.teleperformance.com.eg

Sep 2012 to present (4 years 3 months)
Freelance Writer (volunteer) at Writing

Experience Details

Freelance Writer (volunteer)

Writing/Editorial

Experienced (Non-Manager)

Writing sarcastic blogs, fictions, scripts


Company Details

Writing

Cairo, Egypt

N/A

Writing and Editing

www.gii78.blogspot.com

Aug 2010 to present (6 years 4 months)
Back Office Executive at Teleperformance Egypt

Experience Details

Back Office Executive

Customer Service/Support, Tourism/Travel

Experienced (Non-Manager)

Responsible for handling escalations, auditing on agents and daily report to managers


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Sep 2015 to present (1 year 3 months)
Writer (volunteer) at El Postagy Magazine

Experience Details

Writer (volunteer)

Writing/Editorial

Experienced (Non-Manager)

N/A


Company Details

El Postagy Magazine

Egypt

N/A

Writing and Editing

N/A

Aug 2010 to Jan 2013 (2 years 5 months)
Direct Support Professional at Stream Global Services

Experience Details

Direct Support Professional

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Stream Global Services (multinational)

Cairo, Egypt

N/A

Consumer Services

N/A

Sep 2011 to Sep 2012 (1 year)

Achievements


I have achieved the title of senior sales agent and customer service representative at the same account working at Teleperformance Egypt for 3 years now. Being writer is a joy and peace of mind, makes me more creative and looking for everything in different ways, added more skills for this by taking online journalism course which makes me certified to be online journalist, having the ability to create websites, editing photos and videos, knowing more about social media behavior and copy rights. Planning to publish a book, beside having a permanent job and nothing will effect my performance.

Education

BA in Tour guidance

Education Details

BA

Tour guidance

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Coptic College For Girls

Egypt

2007

B / Very Good / 75 - 85%

N/A

Coptic College For Girls
2007

Certifications

ICDL
Aug 2011

Certificate details

ICDL

Aug 2011

N/A

N/A

N/A

Ain Shams University

N/A

TICO
Sep 2012

Certificate details

TICO

Sep 2012

N/A

N/A

N/A

N/A

Certificate details

Online Journalism

Jun 2015

N/A

N/A

N/A

Ona Academy

N/A

Training and Courses

Training/Course Details

Online Journalism

Jun 2015

Ona Academy, Cairo University, On TV, On TV live, NYVS

Certified to be Online Journalist, creating website, editing photos,and editing videos.

This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

AppliancesBack Office ExecutiveBooksBusiness DevelopmentBusiness-orientedCMSConsumer ServicesContact Center RepresentativeCreativeCultural TourismCustomer ServiceCustomer-orientedDirect Support ProfessionalEditorialEnglishFreelance WriterFrenchHard WorkerICDLMicrosoft OfficeOld PlacesOnline JournalismOutingsPresenterReadingRetailSalesSpanishStream Global ServicesSupportTICOTelecommunicationsTeleperformance EgyptTour GuidanceTourismTravelWriterWritingWriting And Editing

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Spanish

Spanish

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

CMS

CMS

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Intermediate

: High

:

More than 7 years

Fields of Expertise

Writing

Writing

: Expert

: Extreme - I love it!

:

3-5 years

Tourism

Tourism

: Expert

: Extreme - I love it!

:

3-5 years

Online Journalism

Online Journalism

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Business-oriented, Hard worker, Presenter, Customer-oriented, Creative

Online Presence

www.linkedin.com/in/gii78www.facebook.com/egyptiangirlwww.twitter.com/gii78www.gii78.blogspot.com

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