GC

Giada Cardilli

Team Leader

Italy

Work Experience

  • Team Leader

    chetariffa.it

    May 2024 - May 2025 -1 yr

    Italy

    • Job Details:Monitored call center performance and daily sales. Trained and supported staff, created reports, analyzed KPIs. Used CRM tools: Wasabi (agent & supervisor), SIPAD, BMW service, and more.

  • Inbound Call Center Operator

    chetariffa.it

    Sep 2023 - May 2024 -8 months

    Italy

    • Job Details:Compared energy, internet, and insurance plans; guided customers toward better deals. Managed client onboarding and processed orders through CRM (Wasabi). Provided customer support and resolved inquiries.

  • Administrative Secretary

    goia fenapi

    Nov 2022 - Apr 2023 -5 months

    Italy

    • Job Details:Assisted with customer reception and handled tax payments (F24). Managed SPID services, sent emails to local institutions, and handled documentation.

  • Store Assistant

    epilate srl

    Mar 2022 - Jul 2022 -4 months

    Italy

    • Job Details:Managed store operations, sales, and client appointments. Performed aesthetic treatments and worked with the marketing team.

    • Education

    • Bachelor's Degree in Technical Direction

      ciofs maria mazzarello

      Jan 2017 - Jan 2018 - 1 Year

    • Bachelor's Degree in Wellness Operator

      engim san luca

      Jan 2015 - Jan 2017 - 2 yr

    Skills

    • Microsoft Office (Word, Excel, PowerPoint)
    • Email & Social Media
    • Android & Google Chrome
    • CRM Platforms: Wasabi, SIPAD
    • Problem-Solving
    • Communication
    • Multitasking
    • Empathy

    Languages

    • Italian

      Fluent

    • English

      Beginner

    • French

      Beginner
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