GM
ghiadaa mohamed
account controls & risk operations supervisor at abu dhabi islamic bank (adib)
Giza, EgyptWork Experience
account controls & risk operations supervisor
abu dhabi islamic bank (adib)
Jun 2020 - Present -5 yrs, 1 month
Egypt
- Job Details:lead and supervise a team responsible for managing dormant, minor, deceased, and legally seized accounts, ensuring compliance with bank policies and procedures; mitigate fraud and operational risk by applying rigorous controls within agreed slas, enhancing customer satisfaction; oversee activation of dormant accounts across branches and operations centers while maintaining strict adherence to regulatory requirements; coordinate updates for minor accounts reaching majority age, ensuring legal documentation is properly handled; manage deceased accounts, enforcing court orders, monitoring transactions, and supervising funds distribution; control transactions and balances on legally seized accounts, reporting to legal authorities to protect the bank from penalties and reputational risks; prepare and submit daily/monthly performance and compliance reports to senior leadership; handle escalations, participate in governance calls, and support rollout of new systems and processes.
checker, corporate account opening & servicing
hsbc group (global service delivery)
Apr 2018 - Jun 2020 -2 yrs, 2 months
Egypt
- Job Details:reviewed corporate account opening applications, verifying documentation for compliance with kyc and aml policies; maintained and updated customer data, ensuring adherence to bank procedures; coordinated changes to corporate profiles (e.g., name, address) and validated customer signatures; collaborated with relationship managers and compliance teams to resolve account queries.
hsbc group (global service delivery)
Jul 2017 - Apr 2018 -9 months
Egypt
- Job Details:executed end-to-end customer due diligence for corporate accounts, including risk assessments, negative news screening, and pep checks; performed identification and verification of customer data in line with financial crime controls; flagged suspicious transactions and escalated potential risks to financial crime compliance (fcc); maintained accurate records on hub and crt systems.
maker, retail account opening & servicing
hsbc group (global service delivery)
Jan 2015 - Jul 2017 -2 yrs, 6 months
Egypt
- Job Details:processed retail (mass & advance) account openings, ensuring accurate kyc documentation; detected and reported suspicious information to compliance; issued debit cards and cheque books, maintaining high service quality.
Education
Bachelor's Degree in commerce
Ain Shams University (ASU)Jan 2013
Skills
Languages
Arabic
FluentEnglish
Fluent