Basic Info

Mustafa El Gharably

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Managing Director's Follow Up Specialist at M.O.T Investments and Projec ts

Experience Details

Managing Director's Follow Up Specialist

Human Resources, Administration

Experienced (Non-Manager)

1. Maintains office services by organizing office operations and procedures.
2. Controlling correspondence; designing filing systems.
3. Assigning and Monitoring clerical functions.
4. Completes operational requirements by scheduling and assigning employees; following up on work results.
5. Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.


Company Details

M.O.T Investments and Projec ts

Masr el Gedida, Egypt

101-500 employees

Transportation

N/A

Jun 2017 to present (1 month)
HR Compensation and Benefits Specialist at M.O.T Investments and Projec ts

Experience Details

HR Compensation and Benefits Specialist

Human Resources

Experienced (Non-Manager)

1. Interacting with employees during the hiring phase.
2. Making sure that all the available documents in the employees’ files are up to date and correct as well.
3. Using ERP System, through organizing hiring documents for current and new employees, entering their main data, records, and work essentials.
4. Recruiting and interviewing candidates, checking references and performing background checks.


Company Details

M.O.T Investments and Projec ts

Masr el Gedida, Egypt

101-500 employees

Transportation

N/A

Aug 2016 to Jun 2017 (10 months)
HR Recruitment Specialist at ECCO Outsourcing

Experience Details

HR Recruitment Specialist

Human Resources

Entry Level

1. Designing and implementing the overall recruiting strategy.
2. Sourcing, and attracting candidates through social media, for example: LinkedIn, Facebook, etc,.
3. Screening Candidates over phone to check their qualifications and capabilities.
4. Conducting first face to face interviews.
5. Attending Client’s HR final interviews with the selected candidates.
6. Making orientation for candidates to raise their chance to join certain vacancies.


Company Details

ECCO Outsourcing

Cairo, Egypt

More than 1000 employees

Human Resources

N/A

Apr 2016 to Aug 2016 (4 months)
Retail Internal Collector at Credit Agricole Bank

Experience Details

Retail Internal Collector

Banking

Entry Level

1. Calling customers over phone to advise them to pay their pass dues, in order to keep their banking profile capable of requesting new loans whether from the same bank or a different one.
2. Lessening the bank's provisions (money paid to central Bank to cover loans) which maximize the bank's annual profits and improve the bank's profile in the market .
3. Helping Customers with providing them with any additional information that can help them.


Company Details

Credit Agricole Bank (multinational)

Egypt

More than 1000 employees

Banking

N/A

May 2015 to Aug 2015 (3 months)
International Advisor at Vodafone UK

Experience Details

International Advisor

Customer Service/Support

Experienced (Non-Manager)

1. Establish and monitor standards for customer service in the company using a recognized benchmark.
2. Remain as basic point of contact for customers with queries, complaints, and feedback’s, requests etc.
3. Able to multi-task productively & handle other essential tasks as assigned by the supervisor.
4. Aim to maximize productivity and minimize costs while maintaining a high standard of customer service.
5. Analyze records of customer inquiries, purchases, service requests and complaints to identify trends.


Company Details

Vodafone UK (multinational)

6th of October, Egypt

More than 1000 employees

Telecommunications, Consumer Services

N/A

Nov 2014 to May 2015 (6 months)

Education

Bachelor of Economics and Political Science English Section in Human Resources and Political Science

Education Details

Bachelor of Economics and Political Science English Section

Human Resources and Political Science

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2007 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Modern Narmer Language School

Egypt

2007

A / Excellent / 85 -100%

N/A

Modern Narmer Language School
2007

Certifications

Certificate details

 Advanced program in the field of Pension Settlement

Dec 2016

N/A

N/A

N/A

Ministry of Social Insurance in Egypt

N/A

HR Fundmentals
Feb 2017

Certificate details

HR Fundmentals

Feb 2017

N/A

N/A

N/A

American Chamber

Introduction to Human Resource

Training and Courses

Training/Course Details

Vodafone Customer Care Training Program

Dec 2016

Vodafone UK

N/A

Training/Course Details

HR Managers Training Program

Jul 2015

Faculty of Commerce Ain Shams University

N/A

Training/Course Details

Excel Master

Feb 2017

Skills Bank

N/A

This profile is fresh!
Last update 19 days ago.

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Profile Skills and Keywords

? Advanced Program In The Field Of Pension SettlementAdministrationArabicBankingConsumer ServicesCredit Agricole BankCustomer ServiceEnglishExcel MasterHR Compensation And Benefits SpecialistHR FundmentalsHR Managers Training ProgramHR Recruitment SpecialistHard WorkerHuman ResourcesHuman Resources And Political ScienceInternational AdvisorManaging Director's Follow Up SpecialistNegotiatorPlannerRetail Internal CollectorSocialSupportTeam PlayerTelecommunicationsTransportationVodafone Customer Care Training ProgramVodafone UK

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

customer service

customer service

: Advanced

: Medium

:

Less than 1 year

Human Resources

Human Resources

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Hard worker, Negotiator, Social, Team Player

Online Presence

https://www.linkedin.com/in/mustafa-el-gharably-117ab6104?trk=nav_responsive_tab_profile_pichttps://www.facebook.com/mostafa.elgharably.1#

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