Basic Info

Name: Ghada Chawkie

Professional Experience: 4 years

Location: Cairo Governorate, Egypt

Highest Education: Bachelor's Degree

Career Level: Entry level

Work Experience

Customer Service Representative at Teleperformance

Experience Details

Job Title: Customer Service Representative

Job Role: Customer Service/Support

Career Level: Entry Level

Job Details: • Responding to inventory management inquiries.
• Contacting lodging partners to resolve issues (questions, changes, etc.).
• Proactively call lodging partners to resolve any anticipated future issues.
• Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.
• Providing supplier self-service support and maintenance.
• Maintaining strong vendor relations with a positive attitude and outgoing nature.
• Adhering to defined procedures, standards and performance expectations.
Experience, skills and education:
• Fluent proficiency & comprehension in English and French language is required
• (High School Diploma, University Degree. Some college preferred)
• Experience in customer service oriented industry.
• Hotel/Travel -industry experience preferred.
• Experience with Microsoft Office products and various call centre support programs.
Core competencies:
Drive for Results
• Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.
• Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.
• Results-oriented individual who will take ownership of problem resolution.
• Excellent time-management, organizational, multi-task and prioritization skills. Written & Spoken Communications
• Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.
• The ability to communicate effectively at all levels from executive management to individual contributor.
• Keen eye for detail and high level of accuracy. Listening
• Listens carefully and attentively to others' opinions and ideas; listens to others' perspectives and clarifies meaning before responding. Work Effectively with Superiors & Peers
• Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business
• The ability to work unsupervised and make independent work related decisions.
• Flexibility and willingness to assist where and when needed and directed by your supervisor.
Analytical Problem Solving & Decision-Making
• Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.
In return, you become part of high performing team with career opportunities

Company Details

Name: Teleperformance (multinational)

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: Telecommunications

Website: http://www.teleperformance.com/en-us/

Jun 2015 to present (2 years 1 month)

Teacher at Manaret Heliopolis Language School

Experience Details

Job Title: Teacher

Job Role: Education/Teaching, Training/Instructor

Career Level: Entry Level

Job Details: 1-Teach students how to interpret foreign languages.
2- Translate foreign languages into the students' natural language to help them understand.
3- Provide instruction in literature and cross-cultural studies.
4- Teach students how to read, write, and understand foreign languages.
5- Provide individualized and small group instruction in order to adapt the curriculum to the needs of each pupil.
6- Develop pupil understanding and appreciation of culture of countries where foreign language is spoken.
7- Create instructional resources for use in the classroom.
8- Plan, prepare and deliver instructional activities
9- Create positive educational climate for students to learn in.
10- Meet course and school-wide student performance goals.
11- Participate in ongoing training sessions.
12- Create lesson plans and modify accordingly throughout the year.
13- Maintain grade books.
14- Grade papers and perform other administrative duties as needed.
15- Write grant proposals to gain funding for further research.
16- Create projects designed to enhance lectures.
17- Read and stay abreast of current topics in education.
18- Create lesson plans.
19- Utilize various curriculum resources.
20- Integrate competencies, goals, and objectives into lesson plans
21- Utilize curricula that reflect the diverse educational, cultural, and linguistic backgrounds of the students served.
22- Develop incentives to keep participants in class.
23- Develop professional relationships with other agencies and programs.
24- Utilize public library resources.
25- Work with program coordinators to ensure initiatives are being met.
26- Tutor students on an individual basis.
27- Establish and communicate clear objectives for all learning activities.
28- Prepare and distribute required reports.
29- Observe and evaluate student's performance.
30- Manage student behavior in the classroom by invoking approved disciplinary procedures.

Company Details

Name: Manaret Heliopolis Language School

Location: Cairo, Egypt

Size: 501-1000 employees

Industries: Education

Website: http://manaretheliopolis.com/school/

Jul 2013 to May 2015 (1 year 10 months)

Translator at Animar For Translation

Experience Details

Job Title: Translator

Job Role: Education/Teaching, Training/Instructor

Career Level: Entry Level

Job Details: I'd used to do some translation activities by translating a novel book that consisits of 50 chapters from French to Arabic language to an Arabic language institute and that job lasted for 6 months.

Company Details

Name: Animar For Translation

Location: Cairo, Egypt

Size: 11-50 employees

Industries: Translation and Localization

Website: N/A

Apr 2013 to Oct 2013 (6 months)

Teacher at Cairo International School

Experience Details

Job Title: Teacher

Job Role: Education/Teaching, Training/Instructor

Career Level: Entry Level

Job Details: 1- To teach French language in all four skills – listening, speaking, writing and reading.
2- To ensure that all pupils are ready and well equipped to take the examination.
3- Ensure that homework is given, done by the students and subsequently marked.
4- Ensure that good study habits are developed in class.
5- Attend Parents’ Evenings and communicate with colleagues and parents to keep all concerned informed about the progress of all students.
6- Write termly and yearly reports for each student.
7- Keep appropriate records.
8- Attend teachers’ meetings and other meetings when appropriate.
9- Abide by the School’s policies and procedures.

Company Details

Name: Cairo International School

Location: Cairo, Egypt

Size: 501-1000 employees

Industries: Education

Website: http://www.cis-eg.net/

Sep 2012 to May 2013 (8 months)

Teacher at El-Namozagia Secondary School (student activity)

Experience Details

Job Title: Teacher

Job Role: Education/Teaching, Training/Instructor

Career Level: Student

Job Details: 1- Plan with other members of the department for sequential curricula, with each year’s course of study building upon previous year’s work and building toward the following year’s work.
2- Plan, initiate and guide the study of units of study in French which involve speaking, listening, writing, and reading.
3- Communicate regularly and constructively with peers, administrators, students, and parents.
4- Contribute to the total upper school program.
5- Contribute to the Foreign Language Department in its deliberations and collaborative efforts.
6- Committed to highest standards of professionalism, collegiality, and personal conduct.
7- Comply with conditions as stated in employee handbook.
8- Meet deadlines on time.
9- Fulfill other duties as assigned.
10- Be punctual and reliable in attendance.

Company Details

Name: El-Namozagia Secondary School (student activity)

Location: Cairo, Egypt

Website: http://elnamozagiasecondaryschool.com/

Sep 2010 to Jun 2012 (1 year 9 months)

Achievements

See Achievements

Achievements as Customer Service Representative at Teleperformance (2015 - present)
I've achieved 95% of the KPIs (AHT, ACW, HOLD, CSAT & NPS) of month SEP 2015 so I was entitled to the title of "employee of the month".

Achievements as Teacher at Manaret Heliopolis Language School (2013 - 2015)
In JAN 2014 I've been entitled to "teacher of the month" title and that was in terms of supervision over both primary & preperatory grades during final exams.

Achievements as Translator at Animar For Translation (2013 - 2013)
I've achieved a trophy in my translation career and that was in terms of accuracy & significance, I've got 88 out of 100 and that evaluation was awarded to me by my employer "Animar for Translation".

Achievements as Teacher at Cairo International School (2012 - 2013)
I've achieved the "best teacher" title in month JUL 2012 and that was in terms of proficiency & effectiveness.

Achievements as Teacher at El-Namozagia Secondary School (2010 - 2012)
I've achieved the 2_nd place at the internship project that I've worked for at El-Namozagia Secondary School and that was in terms of activities and innovations.

Other achievements in school, university, sports, etc...
I've been awarded the 1_st place among my classmates throughout the 4 years of my study at the faculty of literature and and didactic and received a formal certification signed & sealed by the dean of the faculty and the president of Ain Shams university.

Education

BA in literature and didactics

Ain Shams University

2008 - 2012

High School - Thanaweya Amma

Notre Dame de la Delivrande

2008

Certifications

Delf B1

Aug 2008

Certificate details

Certificate Name: Delf B1

Date Awarded: Aug 2008

Score: 58 out of 100

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: Institut Français Egypte IFE

Description: N/A

Training and Courses

French Language at Institut Français Egypte IFE

Dec 2013

Training/Course Details

Training Name: French Language

Date: Dec 2013

Institution: Institut Français Egypte IFE

Description: I've successfully passed level 9 (level intermediate) that lasted for 360 learning hours from the French language course that consists of 14 levels at IFE.

This profile is fresh!
Last update 9 days ago.