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Ghada Ahmed Chawkie

French Teacher

Nasr City, Cairo, Egypt

Work Experience

  • French teacherFull Time

    Egypt British international school

    Jun 2020 - Present -5 yrs, 1 month

    • Customer Service RepresentativeFull Time

      Teleperformance

      Jun 2015 - Present -10 yrs, 1 month

      Egypt , Cairo

      • Job Details:• Responding to inventory management inquiries. • Contacting lodging partners to resolve issues (questions, changes, etc.). • Proactively call lodging partners to resolve any anticipated future issues. • Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc. • Providing supplier self-service support and maintenance. • Maintaining strong vendor relations with a positive attitude and outgoing nature. • Adhering to defined procedures, standards and performance expectations. Experience, skills and education: • Fluent proficiency & comprehension in English and French language is required • (High School Diploma, University Degree. Some college preferred) • Experience in customer service oriented industry. • Hotel/Travel -industry experience preferred. • Experience with Microsoft Office products and various call centre support programs. Core competencies: Drive for Results • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience. • Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way. • Results-oriented individual who will take ownership of problem resolution. • Excellent time-management, organizational, multi-task and prioritization skills. Written & Spoken Communications • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication. • The ability to communicate effectively at all levels from executive management to individual contributor. • Keen eye for detail and high level of accuracy. Listening • Listens carefully and attentively to others' opinions and ideas; listens to others' perspectives and clarifies meaning before responding. Work Effectively with Superiors & Peers • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business • The ability to work unsupervised and make independent work related decisions. • Flexibility and willingness to assist where and when needed and directed by your supervisor. Analytical Problem Solving & Decision-Making • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis. In return, you become part of high performing team with career opportunities
    • TranslatorFull Time

      Animar For Translation

      Apr 2013 - Oct 2013 -6 months

      Egypt , Cairo

      • Job Details:I'd used to do some translation activities by translating a novel book that consisits of 50 chapters from French to Arabic language to an Arabic language institute and that job lasted for 6 months.
    • TeacherFull Time

      International School

      Sep 2012 - May 2013 -8 months

      Egypt , Giza

      • Job Details:1- To teach French language in all four skills – listening, speaking, writing and reading. 2- To ensure that all pupils are ready and well equipped to take the examination. 3- Ensure that homework is given, done by the students and subsequently marked. 4- Ensure that good study habits are developed in class. 5- Attend Parents’ Evenings and communicate with colleagues and parents to keep all concerned informed about the progress of all students. 6- Write termly and yearly reports for each student. 7- Keep appropriate records. 8- Attend teachers’ meetings and other meetings when appropriate. 9- Abide by the School’s policies and procedures.
    • Education

      • BA in literature and didactics

        Ain Shams University (ASU)

        Jan 2008 - Jan 2012 - 4 yr

      • High School - Thanaweya Amma

        Notre Dame de la Delivrande

        Jan 2008 

      Activities

      • Teacher at El-Namozagia Secondary School

        Student Activity

        Sep 2010 - Jun 2012 -1 yr, 9 months

      Achievements

      I've been awarded the 1_st place among my classmates throughout the 4 years of my study at the faculty of literature and and didactic and received a formal certification signed & sealed by the dean of the faculty and the president of Ain Shams university.

      Skills

      • Microsoft Windows
      • computer
      • Internet
      • Microsoft Word
      • Microsoft Outlook
      • Teaching
      • Microsoft Powerpoint
      • Translation
      • Microsoft Excel
      • Customer Service

      Languages

      • French

        Fluent
      • Arabic

        Advanced
      • English

        Advanced

      Training & Certifications

      • French Language

        Institut Français Egypte IFE·2013
      • Delf B1

        Institut Français Egypte IFE·2008
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