Ghada Ahmed Chawkie

French teacherFull Time

Customer Service RepresentativeFull Time

• Job Details:• Responding to inventory management inquiries. • Contacting lodging partners to resolve issues (questions, changes, etc.). • Proactively call lodging partners to resolve any anticipated future issues. • Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc. • Providing supplier self-service support and maintenance. • Maintaining strong vendor relations with a positive attitude and outgoing nature. • Adhering to defined procedures, standards and performance expectations. Experience, skills and education: • Fluent proficiency & comprehension in English and French language is required • (High School Diploma, University Degree. Some college preferred) • Experience in customer service oriented industry. • Hotel/Travel -industry experience preferred. • Experience with Microsoft Office products and various call centre support programs. Core competencies: Drive for Results • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience. • Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way. • Results-oriented individual who will take ownership of problem resolution. • Excellent time-management, organizational, multi-task and prioritization skills. Written & Spoken Communications • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication. • The ability to communicate effectively at all levels from executive management to individual contributor. • Keen eye for detail and high level of accuracy. Listening • Listens carefully and attentively to others' opinions and ideas; listens to others' perspectives and clarifies meaning before responding. Work Effectively with Superiors & Peers • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business • The ability to work unsupervised and make independent work related decisions. • Flexibility and willingness to assist where and when needed and directed by your supervisor. Analytical Problem Solving & Decision-Making • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis. In return, you become part of high performing team with career opportunities

TranslatorFull Time

• Job Details:I'd used to do some translation activities by translating a novel book that consisits of 50 chapters from French to Arabic language to an Arabic language institute and that job lasted for 6 months.