Basic Info

Ghada Chawkie

4 years

Cairo Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Service Representative at Teleperformance

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

• Responding to inventory management inquiries.
• Contacting lodging partners to resolve issues (questions, changes, etc.).
• Proactively call lodging partners to resolve any anticipated future issues.
• Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.
• Providing supplier self-service support and maintenance.
• Maintaining strong vendor relations with a positive attitude and outgoing nature.
• Adhering to defined procedures, standards and performance expectations.
Experience, skills and education:
• Fluent proficiency & comprehension in English and French language is required
• (High School Diploma, University Degree. Some college preferred)
• Experience in customer service oriented industry.
• Hotel/Travel -industry experience preferred.
• Experience with Microsoft Office products and various call centre support programs.
Core competencies:
Drive for Results
• Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.
• Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.
• Results-oriented individual who will take ownership of problem resolution.
• Excellent time-management, organizational, multi-task and prioritization skills. Written & Spoken Communications
• Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.
• The ability to communicate effectively at all levels from executive management to individual contributor.
• Keen eye for detail and high level of accuracy. Listening
• Listens carefully and attentively to others' opinions and ideas; listens to others' perspectives and clarifies meaning before responding. Work Effectively with Superiors & Peers
• Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business
• The ability to work unsupervised and make independent work related decisions.
• Flexibility and willingness to assist where and when needed and directed by your supervisor.
Analytical Problem Solving & Decision-Making
• Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.
In return, you become part of high performing team with career opportunities


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.teleperformance.com/en-us/

Jun 2015 to present (1 year 6 months)
Teacher at Manaret Heliopolis Language School

Experience Details

Teacher

Education/Teaching, Training/Instructor

Entry Level

1-Teach students how to interpret foreign languages.
2- Translate foreign languages into the students' natural language to help them understand.
3- Provide instruction in literature and cross-cultural studies.
4- Teach students how to read, write, and understand foreign languages.
5- Provide individualized and small group instruction in order to adapt the curriculum to the needs of each pupil.
6- Develop pupil understanding and appreciation of culture of countries where foreign language is spoken.
7- Create instructional resources for use in the classroom.
8- Plan, prepare and deliver instructional activities
9- Create positive educational climate for students to learn in.
10- Meet course and school-wide student performance goals.
11- Participate in ongoing training sessions.
12- Create lesson plans and modify accordingly throughout the year.
13- Maintain grade books.
14- Grade papers and perform other administrative duties as needed.
15- Write grant proposals to gain funding for further research.
16- Create projects designed to enhance lectures.
17- Read and stay abreast of current topics in education.
18- Create lesson plans.
19- Utilize various curriculum resources.
20- Integrate competencies, goals, and objectives into lesson plans
21- Utilize curricula that reflect the diverse educational, cultural, and linguistic backgrounds of the students served.
22- Develop incentives to keep participants in class.
23- Develop professional relationships with other agencies and programs.
24- Utilize public library resources.
25- Work with program coordinators to ensure initiatives are being met.
26- Tutor students on an individual basis.
27- Establish and communicate clear objectives for all learning activities.
28- Prepare and distribute required reports.
29- Observe and evaluate student's performance.
30- Manage student behavior in the classroom by invoking approved disciplinary procedures.


Company Details

Manaret Heliopolis Language School

Cairo, Egypt

501-1000 employees

Education

http://manaretheliopolis.com/school/

Jul 2013 to May 2015 (1 year 10 months)
Translator at Animar For Translation

Experience Details

Translator

Education/Teaching, Training/Instructor

Entry Level

I'd used to do some translation activities by translating a novel book that consisits of 50 chapters from French to Arabic language to an Arabic language institute and that job lasted for 6 months.


Company Details

Animar For Translation

Cairo, Egypt

11-50 employees

Translation and Localization

N/A

Apr 2013 to Oct 2013 (6 months)
Teacher at Cairo International School

Experience Details

Teacher

Education/Teaching, Training/Instructor

Entry Level

1- To teach French language in all four skills – listening, speaking, writing and reading.
2- To ensure that all pupils are ready and well equipped to take the examination.
3- Ensure that homework is given, done by the students and subsequently marked.
4- Ensure that good study habits are developed in class.
5- Attend Parents’ Evenings and communicate with colleagues and parents to keep all concerned informed about the progress of all students.
6- Write termly and yearly reports for each student.
7- Keep appropriate records.
8- Attend teachers’ meetings and other meetings when appropriate.
9- Abide by the School’s policies and procedures.


Company Details

Cairo International School

Cairo, Egypt

501-1000 employees

Education

http://www.cis-eg.net/

Sep 2012 to May 2013 (8 months)
Teacher at El-Namozagia Secondary School (student activity)

Experience Details

Teacher

Education/Teaching, Training/Instructor

Student

1- Plan with other members of the department for sequential curricula, with each year’s course of study building upon previous year’s work and building toward the following year’s work.
2- Plan, initiate and guide the study of units of study in French which involve speaking, listening, writing, and reading.
3- Communicate regularly and constructively with peers, administrators, students, and parents.
4- Contribute to the total upper school program.
5- Contribute to the Foreign Language Department in its deliberations and collaborative efforts.
6- Committed to highest standards of professionalism, collegiality, and personal conduct.
7- Comply with conditions as stated in employee handbook.
8- Meet deadlines on time.
9- Fulfill other duties as assigned.
10- Be punctual and reliable in attendance.


Company Details

El-Namozagia Secondary School (student activity)

Cairo, Egypt

http://elnamozagiasecondaryschool.com/

Sep 2010 to Jun 2012 (1 year 9 months)

Achievements


I've achieved 95% of the KPIs (AHT, ACW, HOLD, CSAT & NPS) of month SEP 2015 so I was entitled to the title of "employee of the month".


In JAN 2014 I've been entitled to "teacher of the month" title and that was in terms of supervision over both primary & preperatory grades during final exams.


I've achieved a trophy in my translation career and that was in terms of accuracy & significance, I've got 88 out of 100 and that evaluation was awarded to me by my employer "Animar for Translation".


I've achieved the "best teacher" title in month JUL 2012 and that was in terms of proficiency & effectiveness.


I've achieved the 2_nd place at the internship project that I've worked for at El-Namozagia Secondary School and that was in terms of activities and innovations.


I've been awarded the 1_st place among my classmates throughout the 4 years of my study at the faculty of literature and and didactic and received a formal certification signed & sealed by the dean of the faculty and the president of Ain Shams university.

Education

BA in literature and didactics

Education Details

BA

literature and didactics

Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

I was ranked the first during the 4 years of the faculty

Ain Shams University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Notre Dame de la Delivrande

Egypt

2008

A / Excellent / 85 -100%

N/A

Notre Dame de la Delivrande
2008

Certifications

Delf B1
Aug 2008

Certificate details

Delf B1

Aug 2008

58 out of 100

N/A

N/A

Institut Français Egypte IFE

N/A

Training and Courses

Training/Course Details

French Language

Dec 2013

Institut Français Egypte IFE

I've successfully passed level 9 (level intermediate) that lasted for 360 learning hours from the French language course that consists of 14 levels at IFE.

This profile is fresh!
Last update 8 days ago.

Jobseeker photo

Profile Skills and Keywords

AccuracyAdaptabilityAdaptiveArabicComputerCustomer ServiceCustomer Service RepresentativeDelf B1EducationEnglishFlexibilityFlexibleFrenchFrench LanguageGrammarHard WorkerHonesty And IntegrityInitiativeInteractiveInternetLiterature And DidacticsMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordPositive AttitudePresenterPunctualityResponsibilitySelf ConfidenceSupportTeacherTeachingTeamworkTelecommunicationsTeleperformanceTranslationTranslation And LocalizationTranslator

Self-assesed Skills

Languages

Arabic

Arabic

: Advanced

: Advanced

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

1-3 years

Fields of Expertise

Teaching

Teaching

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Advanced

: High

:

Less than 1 year

Translation

Translation

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Presenter, Initiative, Flexible / Adaptive, Interactive

Online Presence

https://www.linkedin.com/in/ghada-ahmed-chawkie-a5aa36112?trk=nav_responsive_tab_profile_pichttps://www.facebook.com/ghada.ahmadhttps://twitter.com/todo_Ghada

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