
Ghada Ahmed Chawkie
French Teacher
Nasr City, Cairo, EgyptWork Experience
Customer Service RepresentativeFull Time
Teleperformance
Jun 2015 - Present -10 yrs, 1 month
Egypt , Cairo
- Job Details:• Responding to inventory management inquiries. • Contacting lodging partners to resolve issues (questions, changes, etc.). • Proactively call lodging partners to resolve any anticipated future issues. • Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc. • Providing supplier self-service support and maintenance. • Maintaining strong vendor relations with a positive attitude and outgoing nature. • Adhering to defined procedures, standards and performance expectations. Experience, skills and education: • Fluent proficiency & comprehension in English and French language is required • (High School Diploma, University Degree. Some college preferred) • Experience in customer service oriented industry. • Hotel/Travel -industry experience preferred. • Experience with Microsoft Office products and various call centre support programs. Core competencies: Drive for Results • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience. • Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way. • Results-oriented individual who will take ownership of problem resolution. • Excellent time-management, organizational, multi-task and prioritization skills. Written & Spoken Communications • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication. • The ability to communicate effectively at all levels from executive management to individual contributor. • Keen eye for detail and high level of accuracy. Listening • Listens carefully and attentively to others' opinions and ideas; listens to others' perspectives and clarifies meaning before responding. Work Effectively with Superiors & Peers • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business • The ability to work unsupervised and make independent work related decisions. • Flexibility and willingness to assist where and when needed and directed by your supervisor. Analytical Problem Solving & Decision-Making • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis. In return, you become part of high performing team with career opportunities
TranslatorFull Time
Animar For Translation
Apr 2013 - Oct 2013 -6 months
Egypt , Cairo
- Job Details:I'd used to do some translation activities by translating a novel book that consisits of 50 chapters from French to Arabic language to an Arabic language institute and that job lasted for 6 months.
TeacherFull Time
- Job Details:1- To teach French language in all four skills – listening, speaking, writing and reading. 2- To ensure that all pupils are ready and well equipped to take the examination. 3- Ensure that homework is given, done by the students and subsequently marked. 4- Ensure that good study habits are developed in class. 5- Attend Parents’ Evenings and communicate with colleagues and parents to keep all concerned informed about the progress of all students. 6- Write termly and yearly reports for each student. 7- Keep appropriate records. 8- Attend teachers’ meetings and other meetings when appropriate. 9- Abide by the School’s policies and procedures.
Education
BA in literature and didactics
Ain Shams University (ASU)Jan 2008 - Jan 2012 - 4 yr
High School - Thanaweya Amma
Notre Dame de la DelivrandeJan 2008
Activities
Teacher at El-Namozagia Secondary School
Student Activity
Sep 2010 - Jun 2012 -1 yr, 9 months
Achievements
I've been awarded the 1_st place among my classmates throughout the 4 years of my study at the faculty of literature and and didactic and received a formal certification signed & sealed by the dean of the faculty and the president of Ain Shams university.
Skills
Languages
French
FluentArabic
AdvancedEnglish
Advanced
Training & Certifications
French Language
Institut Français Egypte IFE·2013Delf B1
Institut Français Egypte IFE·2008