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Ghada Hany Negm

Sr. Scheduling Analyst

Agouza, Giza, Egypt

Work Experience

  • Sr. Scheduling AnalystFull Time

    Teleperformance Egypt

    Jun 2010 - Present -15 yrs, 1 month

    Egypt , Giza

    • Job Details:As a Scheduling Analyst my job role is to produce schedules for the call center agents on weekly bases, and we have to maintain the client requests and maintain his needs in order to reach high levels of service.

  • Technical SupervisorFull Time

    EDC

    Oct 2009 - May 2010 -7 months

    Egypt , Cairo

    • Statistical MonitoringFull Time

      NSGB

      May 2009 - Sep 2009 -4 months

      Egypt , Giza

      • Graphic DesignerFull Time

        Mega Print

        Jul 2008 - Dec 2009 -1 yr, 5 months

        Egypt , Giza

        • Job Details:As a graphic Designer my job role was to produce designs to be printed for campaigns whether it's indoor or outdoor printed out materials.

        • Education

        • BSc in English Translation Section

          Cairo University (CU)

          Jan 2010 - Jan 2014 - 4 yr

        • BSc in Computer Studies

          School of Continuing Education (AUC)

          Jan 2005 - Jan 2009 - 4 yr

        • High School - Thanaweya Amma

          Al Horreya Language School

          Jan 2005 

        Skills

        • MS Word
        • MS Excel
        • Adobe Photoshop
        • Adobe illustrator
        • Computer Skills
        • Graphic Designing
        • Worforce Managment
        • Customer Service
        • Microsoft Powerpoint
        • technical

        Languages

        • English

          Fluent

        • Arabic

          Fluent

        • French

          Intermediate

        Training & Certifications

        • CCNA

          2010
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