Ghada Mahmoud El Makhzangui

GE Healthcare

• Customer Service Specialist & logistics IDSC CoordinatorFull Time

  Apr 2005 - Sep 2010 -5 yrs, 5 months

  Egypt

  • Job Details:• Manages incoming customer calls • Organize customer needs • Handles parts ordering and shipment follow up through GELS. • Managing the schedule for corrective jobs for: Lebanon, Tunisia, Morocco, Libya, Cyprus, Jordan, Palestine, Algeria, Ivory Coast, Cameroun, Abidjan, Burkina Faso, Kenya, Bahrain, Botswana, Congo, Egypt, Gabon, Madagascar, Malta, Senegal, Tanzania. • Manages schedules for PMs & FMIs {Preventive Maintenances & Field Modification Instruction} • Track customer issues and escalates it to service management in Paris. • Manages engineers’ dispatch through call center operator • Manages the call transfer: FE; TSE; OLC; ASM in Paris • Tracks customer issues and escalate through TOM {Technical Operation Manager} and CCL {Customer Care Leader} • Accurately maintain with call center leader the customer files. • Generating manual Invoices.
• Customer Service Full Time

  Jan 2005 - Apr 2005 -3 months

  Egypt

  • Job Details:handelling calls organise customer need working on Must
• Customer Service Full Time

  Jan 2005 - Apr 2005 -3 months

  Egypt

  • Job Details:handelling calls organise customer need working on Must