Ghada Mostafa
General Manager, Projects and Support Department at Ministry of Education – Egypt
New Cairo, Cairo, EgyptWork Experience
General Manager, Projects and Support Department
Ministry of Education – Egypt
Jun 2023 - Present -2 yrs, 1 month
Egypt
- Job Details:Directed IT infrastructure operations for 2,530 public high schools across Egypt. Implemented a 3-tier support model including field maintenance, help desk, and network operations center. Managed backend platforms and systems, oversaw daily infrastructure health checks, incident response, and SLA performance reporting.
General Manager, Projects and Support Department
Ministry of Education – Egypt
Jun 2023 - Present -2 yrs, 1 month
Egypt
- Job Details:Directed IT infrastructure operations for 2,530 public high schools across Egypt. Implemented a 3-tier support model including field maintenance, help desk, and network operations center. Managed backend platforms and systems, oversaw daily infrastructure health checks, incident response, and SLA performance reporting.
Director, Information Infrastructure Department
Ministry of Education – Egypt
Jun 2021 - Jun 2022 -1 yr
Egypt
- Job Details:Oversaw national IT infrastructure operations across 2,530 secondary schools, coordinated vendors and technical teams, led execution of electronic scholastic test exams, deployed and managed portable exam centers.
Director, Information Infrastructure Department
Ministry of Education – Egypt
Jun 2021 - Jun 2022 -1 yr
Egypt
- Job Details:Oversaw national IT infrastructure operations across 2,530 secondary schools, coordinated vendors and technical teams, led execution of electronic scholastic test exams, deployed and managed portable exam centers.
Achievements
Spearheaded IT infrastructure operations for 2,530+ public high schools across Egypt, ensuring 24/7 uptime and SLA compliance. Led the full electronic exam lifecycle for 2.5M+ students, from creation to results, with seamless technical support. Directed a 3-tier support model (Field Maintenance, Help Desk, NOC), reducing resolution times and improving KPIs. Managed 150+ engineers across 9 regional offices, optimizing onsite support for schools and administrators. Collaborated with global vendors (Microsoft, Cisco, WE) to deliver scalable EdTech solutions. Represented Egypt diplomatically in 5 countries, fostering cross-cultural partnerships in education and technology.
Languages
Arabic
FluentEnglish
FluentArabic
FluentEnglish
FluentSpanish
IntermediateSpanish
Intermediate
Training & Certifications
ITIL 4
Mega Soft·2021MCSE
Microsoft·2005