
Georges Elie Skeirek
Operations Manager
Beirut, LebanonWork Experience
Operations ManagerFull Time
Villa Fayrouz
Feb 2023 - Jun 2023 -4 months
Kuwait , Salmiya
- Job Details:Plan, develop, implement, and oversee company’s initiatives and projects. Monitor company’s expanses. Control operation’s cost to ensure optimum profits by maintaining quality and customer’s satisfaction. Participate in setting and selecting marketing promotion plans. Enhance customer’s experience by improving the team service training. Review restaurant’s purchasing plans in coordination with purchasing & stores department making sure that all restaurant’s needs are fulfilled properly & check the stock level on periodical basis.
Operations ManagerFull Time
African Yummies, Abidjan
Feb 2021 - Feb 2023 -2 yrs
Ivory Coast , Abidjan
- Job Details:Plan, develop, implement, and oversee company’s initiatives and projects. Monitor company’s expanses. Control operation’s cost to ensure optimum profits by maintaining quality and customer’s satisfaction. Participate in setting and selecting marketing promotion plans. Enhance customer’s experience by improving the team service training. Review restaurant’s purchasing plans in coordination with purchasing & stores department making sure that all restaurant’s needs are fulfilled properly & check the stock level on periodical basis.
O’Good Food Restaurant, AbidjanFull Time
O good food
Jan 2020 - Feb 2021 -1 yr, 1 month
Ivory Coast , Abidjan
- Job Details:Executed inventory system for stock control, that led to decrease food cost from 43% to 32%. Created and implemented a new menu in 4 months which caused to clarify restaurant’s identity and boosted the sales by 10%. Achieved a recruiting system that accelerated the recruiting process and lowered the staff turnover by 15%. Generated an incentive program for managers based on achieved targets. Enhanced the customer’s experience by improving the team service training. Daily audit with Marketing department for customer’s complaints. Managed random check for all branches assuring the operation is running smoothly. Arranged weekly meetings with Cost and Finance departments to control all results.
Area ManagerFull Time
Bartartine
Sep 2014 - Jun 2020 -5 yrs, 9 months
- Job Details:• Creating and launching new projects for controlling the operation's expenses. • Managing and monitoring the performance of daily operation and workflow. • Manage profit & Loss of the business. • Overseeing the inventory. • Optimizing profits. • Developed processes to save on costs and prevent losses. • Hired and trained 100 new employees in 5 years. • Helped plan marketing strategies.
Education
Bachelor's Degree in Hospitality Management
CLet universityJan 2009
High School - Other
Notre dame des apotresJan 2004
Achievements
Ambitious and motivated Operations Manager with more than 17 years of experience in hospitality field. Extensive experience in managing multiple branches in a casual dining, dinner, and delivery restaurants. Highly skilled at driving profits, controlling costs, and continuously improving processes. Through these years of experience in my career I gained experience on customer service satisfaction and importance in responding efficiently to restaurant customer complaints.
Skills
- profit & loss Management
- Soft Skills
- team management
- customer care
- operation exellence
- food & beverage
- food safety
- pre-opening
- Sales
- Budgeting
Languages
Arabic
FluentEnglish
AdvancedFrench
Advanced
Training & Certifications
Emotional Intelligence and management for team efficiency
Brain switch·2018Advanced Food Safety course
x·2017Sales Warrior Course
x·2013Multiple workshops concerning safety, 1st Aid help fire fighting
x·2012