George Kamel Haleem

Credit & Collection LeadFull Time

• Job Details:Applying proper dunning processes for delinquent and out of pattern spending customers using several means of communication such as reminder calls, sms, letters and visits to minimize the financial exposure of the company through the recovery of such overdue amounts before they reach collection status. Controlling bad debts/aging levels for postpaid customers.  Responsible for mass dunning for overdue customers.  Responsible for batch reminders being sent to customer on daily basis.  Act as a source of expertise for the new hired employees and rotators.  Assigned to handle risky accounts and tasks that are important to the daily credit dunning processes.  Ensure that all required reports are received from IT to organize daily work.  Analyze accounts prior to determine their category, and consequently the type of action as per established procedures.  Adapt the course of dunning action to the circumstances recommending alternative means of debt recovery.  Contact customers to obtain payment commitments in a professional and customer sensitive way, reducing where possible the risk of credit churn.  Act a help point and reference to other sub-departments members.  Communicate/Coordinate with other departments in case any case resolution is required.  Control the receipt of payments following promises obtained. or as a daily routine activity.  Initiate claims paid researches, using payment details obtained from contacts with customers.  Educated customers, as well as promoting automatic and trouble free payment methods such as direct debits on bank accounts or credit cards.  Recommend the immediate referral to legal actions, if needed.  Control out of pattern spending accounts (OOPS) and high exposure accounts to minimize the financial risk of the company.  Respect and apply company vision, mission and values.  Abide by the company policies and procedures.  Fully understand both individual any company objectives, and work on achieving them effectively and efficiently.  Use available methods and tools to develop own skills.  Keep up-to-date with all the services and products provided by the company.  Escalate problems, report suspected fraud and provides relevant feedback to the right channel.