George Zaki

Disability Case Manager

• Job Details:Responsible for managing the end-to-end employee medical condition process with several communication layers across the organization (UK, Ireland, Egypt, Israel, Jordan).

Senior Human Resources Administrator

• Job Details:Responsible for all HR related matters across the organization e.g., SOP policies, training, payroll, administrative employee support, third party communication and collaboration (UK, Ireland, Egypt, Israel, Jordan).

Customer Case Manager

• Job Details:Focusing on complaint management with a result of AED 1.5M saving per year. Handling of complaints from e.g., Ministry of Economy, Dubai Economic Department, court, branches, call center and social media improving average customer satisfaction from 63% to 95%. Responsible for result tracking reports for divisions and established a process for NPS detractors.