George Tharwat – B2B Financing Program Supervisor at valU

Work Experience

valU

Aug 2022 - Present -2 yrs, 11 months

Egypt

Job Details:Managing the payroll operations and financial services operations. Collaborating with other departments, such as Human Resources and Accounting, to ensure accurate and timely processing of payroll and financial transactions Onboarding new companies and responsible for distributing the payroll cards Developing and maintaining internal controls to ensure the integrity of financial data Managing the B2B BNPL programs (e.g. merchant financing) Managing the salary in advance operations for the businesses Managing the end-to-end operations from onboarding to collection with the relevant internal and external stakeholders Acts as the SPOC with Banque Misr for valU related matters in general

ValU

Feb 2022 - Aug 2022 -6 months

valU-EFG Hermes

Apr 2021 - Feb 2022 -10 months

Egypt , Cairo

Job Details:1. Oversee and respond to daily requests and complaints coming from contact center teams (i.e. call centre and online moderation) and the consumer protection agency (CPA). 2. Responsible for cascading customers’ requests and issues (such as reapply, reactivation, etc.) to the concerned parties. 3. Responsible for calculating and collecting the early settlement amounts from customers. 4. Ensure that the team accomplishes the department’s KPIs and adheres to the SLAs. 5. Provide technical assistance to his/her team and other teams if needed. 6. Stay abreast of industry developments and knowledge to be able to introduce and implement process improvements. 7. Oversee the team’s tasks on a daily/weekly/monthly basis and provide feedback and training on a continuous basis. Conduct comprehensive performance reviews for the team.

valU

Sep 2019 - Apr 2021 -1 yr, 7 months

Egypt , Cairo

Job Details:• Social media moderation. • Select the MAX EMI for Customer. • Clear communication skills. • Ability to 'read' customers. • Calculate all the customer's instalment and inform with there principal and interest rate deduction. • weekly reports directly to Contact center Manager. • handle any complain related to Social Media or call center to achieve the customer satisfaction. • handle all cases related to customer penalty • Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required. • Service Community Admin accounts, processing emails and complaints, escalating when necessary • Produce reports on relevant moderation statistics, issues and outcomes • Regularly feedback insights gained from community moderation into the Social Media team • Monitor all industry and company information and news to anticipate potential issues • Writing speedily on Arabic keyboard • Strong verbal, written, and organizational and communication skills on Arabic language • Identify customers needs • Provide new ideas coming from customer requests /Qs

Bachelor's Degree in faculty of commerce
Thebes Academy
Jan 2013 - Jan 2017 - 4 yr
High School - Thanaweya Amma
Esmael el kabany
Jan 2013