profile-img

jasser assem

Consumer care at Vodafone Uk

Glim, Alexandria, Egypt

Work Experience

  • Consumer careFull Time

    Vodafone Uk

    Feb 2024 - Present -1 yr, 5 months

    United Kingdom

    • cash management serviceFull Time

      QNB

      Sep 2015 - Jul 2017 -1 yr, 10 months

      Qatar , Doha

      • Job Details:Helping customers with them accounts to made all them transactions throw online banking to pay them employees salary and oet it show in the government of Qatar system
    • Call Center Representative Full Time

      Sutherland

      Jan 2012 - Mar 2012 -2 months

      Egypt , Alexandria

      • Public Relation Manager Full Time

        Arms group

        Apr 2009 - Dec 2009 -8 months

        United Arab Emirates

        • Job Details: Identify main client groups and audiences and determine the best way to communicate publicity information to them.  Write interesting and effective press releases, prepare information for media kits and develop and maintain company internet or intranet web pages.  Develop and maintain the company's corporate image and identity, which includes the use of logos and signage.  Manage communications budgets.  Manage special events such as sponsorship of races, parties introducing new products, or other activities the firm supports in order to gain public attention through the media without advertising directly.  Draft speeches for company executives, and arrange interviews and other forms of contact for them.  Assign, supervise and review the activities of public relations staff.  Evaluate advertising and promotion programs for compatibility with public relations efforts.  Establish and maintain effective working relationships with local and municipal government officials and media representatives  Confer with labor relations managers to develop internal communications that keep employees informed of company activities.  Direct activities of external agencies, establishments and departments that develop and implement communication strategies and information programs.  Formulate policies and procedures related to public information programs, working with public relations executives.  Respond to requests for information about employers' activities or status.  Establish goals for soliciting funds, develop policies for collection and safeguarding of contributions, and coordinate disbursement of funds.  Facilitate consumer relations, or the relationship between parts of the company such as the managers and employees, or different branch offices.  Maintain company archives.  Manage in-house communication courses.  Observe and report on social, economic and political trends that might affect employers.
      • Education

        • BBA in Marketing and Financial Management

          Arab Academy for Science, Technology and Maritime Transport (AAST)

          Jan 2002 - Jan 2005 - 3 yr

        Skills

        • Compliance
        • Call Center
        • Customer Care
        • Customer Service
        • call center representative
        • Customer Support
        • Sales
        • Processing analysis
        • Public Relation Manager
        • Internet
        View More

        Languages

        • Arabic

          Fluent
        • English

          Fluent
        Share this Profile