Basic Info

Jasser assem

5 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Cash management service at QNB

Experience Details

Cash management service

Banking

Experienced (Non-Manager)

N/A


Company Details

QNB (multinational)

Doha, Qatar

More than 1000 employees

Banking

www,qnb.com

Sep 2015 to Jul 2016 (10 months)
Call Center Representative at Sutherland Global Services

Experience Details

Call Center Representative

Customer Service/Support

Entry Level

N/A


Company Details

Sutherland Global Services (multinational)

Alexandria, Egypt

501-1000 employees

Telecommunications

N/A

Jan 2012 to Mar 2012 (2 months)
Public Relation Manager at Arms group

Experience Details

Public Relation Manager

Human Resources, Administration

Entry Level

 Identify main client groups and audiences and determine the best way to communicate publicity information to them.
 Write interesting and effective press releases, prepare information for media kits and develop and maintain company internet or intranet web pages.
 Develop and maintain the company's corporate image and identity, which includes the use of logos and signage.
 Manage communications budgets.
 Manage special events such as sponsorship of races, parties introducing new products, or other activities the firm supports in order to gain public attention through the media without advertising directly.
 Draft speeches for company executives, and arrange interviews and other forms of contact for them.
 Assign, supervise and review the activities of public relations staff.
 Evaluate advertising and promotion programs for compatibility with public relations efforts.
 Establish and maintain effective working relationships with local and municipal government officials and media representatives
 Confer with labor relations managers to develop internal communications that keep employees informed of company activities.
 Direct activities of external agencies, establishments and departments that develop and implement communication strategies and information programs.
 Formulate policies and procedures related to public information programs, working with public relations executives.
 Respond to requests for information about employers' activities or status.
 Establish goals for soliciting funds, develop policies for collection and safeguarding of contributions, and coordinate disbursement of funds.
 Facilitate consumer relations, or the relationship between parts of the company such as the managers and employees, or different branch offices.
 Maintain company archives.
 Manage in-house communication courses.
 Observe and report on social, economic and political trends that might affect employers.


Company Details

Arms group

United Arab Emirates

501-1000 employees

Accounting and Auditing Services, Business Services - Other

N/A

Apr 2009 to Dec 2009 (8 months)
Processing analysis at Etisalat Enterprise Sales (Major Customer Dept.)

Experience Details

Processing analysis

Sales/Retail

Experienced (Non-Manager)

 Collect customer application request for the service needed.
 Processing the application in the Etisalat system.
 Follow up with the engineering and the other department about the Service Which for
Costumers apply it and ensure about the service quality.
 Co-ordination within the section.
 Filing process.


Company Details

Etisalat Enterprise Sales (Major Customer Dept.)

Dubai, United Arab Emirates

More then 1000 employees

Telecommunications

N/A

Jan 2009 to Apr 2009 (3 months)
Call Center Representative at Emirates bank international

Experience Details

Call Center Representative

Customer Service/Support

Experienced (Non-Manager)


 Transfer customers call to the right department.
 Identify, research, and resolve customer issues using the computer system.
 Follow-up on customer inquiries not immediately resolved.
 Research account issues.
 Recognize, document and alert the supervisor of trends in customer calls.
 Raise complaints on behalf of customer and follow-up with the concerned.
 Answer inbound calls as well as assist customers who have specific inquiries.
 Build customer’s interest in the services and products offered by the bank.
 Update the existing databases with changes and the status of each customer/prospective customer.
 Build customers trust and built rapport with them.
 Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties.
 Good verbal and oral communication skills- fast and correct typing, ability to create grammatically correct responses without any spelling errors. The person should also know what to write while utilizing web communication, be able to quickly recognize signals of a disgruntled customer and be able to respond without getting angry.
 Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance.
 Quality management- looks for means of improving as well as promoting quality.
 Follow the company calls Quality and call follow.
 Handling the calls in the company AHT with correct resolving of the customer. Request.
 Explain the Bank statements to the customers
 Offering the company product & Promotions and explain the feature for the customers without fell the customer that I sell for him because it like a recommendation not selling sound.
 Make sure for the Customers satisfaction and making sure that the customers happy with the service he got and handling angry customer.
 Listening actively for the customers issue to give them the right salutation


Company Details

Emirates bank international

Dubai, United Arab Emirates

More then 1000 employees

Banking

N/A

Jun 2006 to Aug 2008 (2 years 2 months)
Lobby Manager at Emirates bank international

Experience Details

Lobby Manager

Customer Service/Support

Experienced (Non-Manager)

 Maximize effectiveness in managing Customer Traffic in the Lobby to ensure Requisite CSE Productivity and Benchmark TATs on Servicing.
 Benchmarking Face to Face Customer Management Process with competing and non-competing organizations and implement Best Practices that are in sync with Banking Regulations and Bank's policies.
 Ensure adherence of Basic Banking Processes including RBI Banking regulations such as the KYC policy, etc.
 Provide customers with product and service information.
 Follow-up on customer inquiries not immediately resolved.
 Identify, research, and resolve customer issues


Company Details

Emirates bank international

Dubai, United Arab Emirates

More then 1000 employees

Banking

N/A

Jun 2006 to Aug 2008 (2 years 2 months)

Education

BBA in Marketing and Financial Management

Education Details

BBA

Marketing and Financial Management

Arab Academy for Science and Technology and Maritime Transport, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Arab Academy for Science and Technology and Maritime Transport
2002 - 2005
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Accounting And Auditing ServicesAdministrationAnimals BreedingArabicBankingBusiness DevelopmentBusiness Services - OtherCall Center AgentCall Center RepresentativeCash Management ServiceCreativeCustomer ServiceCustomer-orientedCustomize CarsDrivingEnglishFishingHandles StressHard WorkerHuman ResourcesInternetLobby ManagerMarketing And Financial ManagementMicrosoft OfficeMicrosoft WordProcessing AnalysisPublic Relation ManagerQNBRaiding HorsesRetailSalesSupportSutherland Global ServicesSwimmingTeam PlayerTelecommunicationsWatching Discovery Movies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Advanced

: High

:

More than 7 years

Microsoft Word

Microsoft Word

: Intermediate

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Beginner

: Extreme - I love it!

:

1-3 years

Fields of Expertise

call center agent

call center agent

: Expert

: High

:

1-3 years

Processing analysis

Processing analysis

: Advanced

: High

:

Less than 1 year

Public Relation Manager

Public Relation Manager

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Creative, Handles Stress, Team Player

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