Basic Info

Name: Jasser assem

Professional Experience: 5 years

Location: Alexandria, Egypt

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

Cash management service at QNB

Experience Details

Job Title: Cash management service

Job Role: Banking

Career Level: Experienced (Non-Manager)

Job Details: N/A

Company Details

Name: QNB (multinational)

Location: Doha, Qatar

Size: More than 1000 employees

Industries: Banking

Website: www,qnb.com

Sep 2015 to Jul 2016 (10 months)

Call Center Representative at Sutherland Global Services

Experience Details

Job Title: Call Center Representative

Job Role: Customer Service/Support

Career Level: Entry Level

Job Details: N/A

Company Details

Name: Sutherland Global Services (multinational)

Location: Alexandria, Egypt

Size: 501-1000 employees

Industries: Telecommunications

Website: N/A

Jan 2012 to Mar 2012 (2 months)

Public Relation Manager at Arms group

Experience Details

Job Title: Public Relation Manager

Job Role: Human Resources, Administration

Career Level: Entry Level

Job Details:  Identify main client groups and audiences and determine the best way to communicate publicity information to them.
 Write interesting and effective press releases, prepare information for media kits and develop and maintain company internet or intranet web pages.
 Develop and maintain the company's corporate image and identity, which includes the use of logos and signage.
 Manage communications budgets.
 Manage special events such as sponsorship of races, parties introducing new products, or other activities the firm supports in order to gain public attention through the media without advertising directly.
 Draft speeches for company executives, and arrange interviews and other forms of contact for them.
 Assign, supervise and review the activities of public relations staff.
 Evaluate advertising and promotion programs for compatibility with public relations efforts.
 Establish and maintain effective working relationships with local and municipal government officials and media representatives
 Confer with labor relations managers to develop internal communications that keep employees informed of company activities.
 Direct activities of external agencies, establishments and departments that develop and implement communication strategies and information programs.
 Formulate policies and procedures related to public information programs, working with public relations executives.
 Respond to requests for information about employers' activities or status.
 Establish goals for soliciting funds, develop policies for collection and safeguarding of contributions, and coordinate disbursement of funds.
 Facilitate consumer relations, or the relationship between parts of the company such as the managers and employees, or different branch offices.
 Maintain company archives.
 Manage in-house communication courses.
 Observe and report on social, economic and political trends that might affect employers.

Company Details

Name: Arms group

Location: United Arab Emirates

Size: 501-1000 employees

Industries: Accounting and Auditing Services, Business Services - Other

Website: N/A

Apr 2009 to Dec 2009 (8 months)

Processing analysis at Etisalat Enterprise Sales (Major Customer Dept.)

Experience Details

Job Title: Processing analysis

Job Role: Sales/Retail

Career Level: Experienced (Non-Manager)

Job Details:  Collect customer application request for the service needed.
 Processing the application in the Etisalat system.
 Follow up with the engineering and the other department about the Service Which for
Costumers apply it and ensure about the service quality.
 Co-ordination within the section.
 Filing process.

Company Details

Name: Etisalat Enterprise Sales (Major Customer Dept.)

Location: Dubai, United Arab Emirates

Size: More then 1000 employees

Industries: Telecommunications

Website: N/A

Jan 2009 to Apr 2009 (3 months)

Call Center Representative at Emirates bank international

Experience Details

Job Title: Call Center Representative

Job Role: Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details:
 Transfer customers call to the right department.
 Identify, research, and resolve customer issues using the computer system.
 Follow-up on customer inquiries not immediately resolved.
 Research account issues.
 Recognize, document and alert the supervisor of trends in customer calls.
 Raise complaints on behalf of customer and follow-up with the concerned.
 Answer inbound calls as well as assist customers who have specific inquiries.
 Build customer’s interest in the services and products offered by the bank.
 Update the existing databases with changes and the status of each customer/prospective customer.
 Build customers trust and built rapport with them.
 Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties.
 Good verbal and oral communication skills- fast and correct typing, ability to create grammatically correct responses without any spelling errors. The person should also know what to write while utilizing web communication, be able to quickly recognize signals of a disgruntled customer and be able to respond without getting angry.
 Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance.
 Quality management- looks for means of improving as well as promoting quality.
 Follow the company calls Quality and call follow.
 Handling the calls in the company AHT with correct resolving of the customer. Request.
 Explain the Bank statements to the customers
 Offering the company product & Promotions and explain the feature for the customers without fell the customer that I sell for him because it like a recommendation not selling sound.
 Make sure for the Customers satisfaction and making sure that the customers happy with the service he got and handling angry customer.
 Listening actively for the customers issue to give them the right salutation

Company Details

Name: Emirates bank international

Location: Dubai, United Arab Emirates

Size: More then 1000 employees

Industries: Banking

Website: N/A

Jun 2006 to Aug 2008 (2 years 2 months)

Lobby Manager at Emirates bank international

Experience Details

Job Title: Lobby Manager

Job Role: Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details:  Maximize effectiveness in managing Customer Traffic in the Lobby to ensure Requisite CSE Productivity and Benchmark TATs on Servicing.
 Benchmarking Face to Face Customer Management Process with competing and non-competing organizations and implement Best Practices that are in sync with Banking Regulations and Bank's policies.
 Ensure adherence of Basic Banking Processes including RBI Banking regulations such as the KYC policy, etc.
 Provide customers with product and service information.
 Follow-up on customer inquiries not immediately resolved.
 Identify, research, and resolve customer issues