Basic Info

Gaser mohamed

10 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Customer Care Supervisor at Ibn Sinai Pharma

Experience Details

Customer Care Supervisor

Customer Service/Support

Manager

N/A


Company Details

Ibn Sinai Pharma (multinational)

Cairo, Egypt

N/A

Medical Devices and Supplies

N/A

Aug 2015 to present (1 year 4 months)
Offshore Quality auditor at Eccooutsourcing

Experience Details

Offshore Quality auditor

Quality

Manager

Responsible for all offshore accounts quality process including coaching,assesments and action plans.


Company Details

Eccooutsourcing (multinational)

Cairo, Egypt

N/A

Telecommunications

N/A

Jul 2014 to Jul 2015 (1 year)
Customer service Supervisor at M.h.alshaya

Experience Details

Customer service Supervisor

Customer Service/Support

Manager

N/A


Company Details

M.h.alshaya (multinational)

Kuwait City, Kuwait

More than 1000 employees

Real Estate/Property Management

N/A

Mar 2013 to Jun 2014 (1 year 3 months)
Customer service agent at Vodafone

Experience Details

Customer service agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

N/A

Banking

N/A

Sep 2011 to Mar 2013 (1 year 6 months)
Tour Leader & Tour Guide at Lady egypt (onthego)

Experience Details

Tour Leader & Tour Guide

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Lady egypt (onthego)

Cairo, Egypt

501-1000 employees

Travel and Tourism

N/A

Feb 2007 to Sep 2011 (4 years 7 months)
Customer service support at Vodafone

Experience Details

Customer service support

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2005 to Feb 2007 (2 years)

Education

bachelor of language and literature in languages and literature

Education Details

bachelor of language and literature

languages and literature

Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Ain Shams University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

mubarak

Egypt

2004

A / Excellent / 85 -100%

N/A

mubarak
2004

Training and Courses

MINI MBA at ECC
Apr 2015

Training/Course Details

MINI MBA

Apr 2015

ECC

N/A

Training/Course Details

ICDL

May 2015

Binary Egypt

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalArabicBankingBusiness ArticlesCustomer CareCustomer Care SupervisorCustomer ServiceCustomer Service AgentCustomer Service SupervisorCustomer Service SupportCustomer-orientedDetails-orientedEccooutsourcingEnglishFlexibleICDLIbn Sinai PharmaInitiativeInternetItalianLanguages And LiteratureM.h.alshayaMINI MBAMedical Devices And SuppliesMicrosoft OfficeMobile AppsOffshore Quality AuditorProperty ManagementQuality AssuranceQuality ControlReal EstateSalesSand BoardingSupportTeachingTelecommunicationsTennisTour Leader & Tour GuideTourismTravelTravel And TourismVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

mobile apps

mobile apps

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

customer care

customer care

: Expert

: Extreme - I love it!

:

5-7 years

tourism

tourism

: Expert

: Extreme - I love it!

:

3-5 years

teaching

teaching

: Intermediate

: Extreme - I love it!

:

Less than 1 year

sales

sales

: Intermediate

: High

:

1-3 years

Key Skills

Analytical, Customer-oriented, Initiative, Flexible / Adaptive, Details-oriented

Online Presence

gasersamygasersamy

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