Garima Gupta
Training Administrative Manager
Dubai, United Arab EmiratesWork Experience
Training Administrative ManagerFull Time
Al-Futtaim
Apr 2014 - Jul 2014 -3 months
United Arab Emirates , Dubai
- Job Details:• Recruit, manage, develop, motivate and monitor the performance of the Automotive Academy Administration Team • Hold overall responsibility for the day to day planning, scheduling and performance of the Automotive Academy including new training calendar • Design, develop and regularly generate Academy’s monthly Performance Reports for Management and stakeholders • Create proposals for technical and non-technical trainings for different businesses and stakeholders • Manage the Accounts receivable and accounts payable transactions of the academy and ensure the operating expenses are within the academy’ budget • Liaison with different entities for procedural set-up to ensure smooth functioning, eg: JAFZA for gate-pass process • Prepare and publish newsletters, performance reports along with project documentation • Comply with occupational health and safety, operational standards and Sales & Aftersales support training activities • Ensure personal compliance with Automotive Brands and adherence to all distributor policies, related to training • Schedule and organize meetings at regular intervals with various stakeholders and publish minutes and follow-up • Process-mapping and Standard Operating Procedure formulation • Document Service Levels with internal stakeholders on various business requirements
Performance ManagerFull Time
- Job Details:• Vendor Performance Management – Review & Track service level agreements and expectations & report the same to various stakeholders • Manage and co-ordinate daily operations, establish work priorities, and ensure customer & shareholder goals are met while meeting cost, productivity, quality and overall efficiency goals • Consolidate and upgrade Global customer service experience for Cardmembers, businesses, and merchants in the network • Provide strategic direction to the business and drive changes focused primarily on operations-facing capabilities that support workforce planning & operational performance • Work in close coordination with Global Procurement, in defining and outlining contractual terms and conditions for both sending and receiving centers • Lead, Manage and co-ordinate all Partner communication, Project implementations and other associated tasks including Technology Review, Compliance Review, Quality Review, Billing & Scorecard Due Diligence • Conduct regular weekly/monthly/mid year and yearly Audits forms a part of the key deliverables for both the sending and receiving centers • Data review, analysis and validation focused on identifying performance trends, highlighting process outliers, process gaps, rejects analysis, process efficiency and other KPIs • SPOC for aligning policies & procedures as well as contractual and pricing discussions • Design and develop policies as well as procedures to resolve specific card member complaints and requests • Design, develop the Employee Engagement program to ensure motivation and performance levels are exceeded and employees are fully engaged • Prescriptive and forward looking analysis for the vendor to improve performance • Review and publish scorecards on a monthly basis • Quality Monitoring and Reporting on a quarterly/ half-yearly and annual basis • Liaison with various departments on training related approvals (finance/ IT/ HR etc) • Ad hoc reporting and project work • Performance analysis against budgeted and forecast numbers
Education
MA in English
Delhi UniversityJan 2002 - Jan 2004 - 2 yr
High School - Other
Delhi Public schoolJan 1999
Languages
English
FluentSpanish
Intermediate