Basic Info

Mahmoud garada

7 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Lead customer service agent at Qatar airways

Experience Details

Lead customer service agent

Tourism/Travel

Experienced (Non-Manager)

- Sabre Sonic Etihad course, certified
I have been doing Etihad flights DOH/AUH both counter and gate since I started working with QAS, which added too much to my experience and career


Company Details

Qatar airways (multinational)

Doha, Qatar

More than 1000 employees

Airlines/Aviation

www.qatarairways.com

Oct 2014 to Jul 2016 (1 year 9 months)
Sales and customer service executive at Etisalat Egypt

Experience Details

Sales and customer service executive

Customer Service/Support

Experienced (Non-Manager)

handling customers and cases - giving info about Etisalat products - up-selling and cross-selling to achieve required target - being highly representative in overall look and being fluent in English - formality and excellency in all treatment with customer - being persuasive, reasonable, calm, respectable and maintain perfect eye contact.


Company Details

Etisalat Egypt (multinational)

Alexandria, Egypt

More than 1000 employees

Telecommunications

www.etisalat.com.eg

Oct 2011 to Oct 2014 (3 years)
Customer service supervisor at Air Arabia Egypt

Experience Details

Customer service supervisor

Customer Service/Support

Experienced (Non-Manager)

- worked in LL, passenger service, ticketing, reservation and gate supervision.
- handling excess baggage and last minute reservation.
- handling all flight documents
- supervising on Egypt Air staff at check-in and gate.


Company Details

Air Arabia Egypt (multinational)

Alexandria Governorate, Egypt

More then 1000 employees

Airlines/Aviation

www.airarabia.com

Jan 2011 to Sep 2011 (8 months)
Operation officer & Ramp Supervisor at ASE

Experience Details

Operation officer & Ramp Supervisor

Customer Service/Support

Experienced (Non-Manager)

a) three months as Operation Agent ( OJT certifies Very Good )
b) one month training as traffic agent (check-in )
c) seven months as a Ramp Supervisor (OJT certifies Very Good )
d) again working as an operation agent until my resignation


Company Details

ASE

Hurghada, Egypt

More then 1000 employees

Airlines/Aviation

www.aseegypt.aero/‏

Jun 2009 to Jan 2011 (1 year 7 months)

Education

BA in English language

Education Details

BA

English language, English Art

Alexandria University, Egypt

Not specified

civilization classical heritage linguistics phonetics poetry reading writing translation

N/A

Alexandria University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

ezzat elnemr secondary school

Egypt

2003

C / Good / 65 - 75%

N/A

ezzat elnemr secondary school
2003

Certifications

MCSD
Nov 2008

Certificate details

MCSD

Nov 2008

N/A

N/A

N/A

ministry of communications

January.2008- December.2008: C

Training and Courses

Training/Course Details

3D HR managerial Course

Jul 2013

Etisalat Egypt

N/A

Training/Course Details

airside safety

Nov 2009

ASE

N/A

Training/Course Details

Ramp Supervision & Aircraft Handling

Nov 2009

ASE

N/A

Training/Course Details

Passenger handling & Customer service

Jun 2009

ASE

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

3D HR Managerial CourseAccelero Reservation SystemAdaptiveAir Arabia EgyptAirlinesAirside SafetyArabicAviationBusiness-orientedChattingCustomer ServiceCustomer Service SupervisorCustomer-orientedEnglishEnglish ArtEnglish LanguageEtisalat EgyptExecutorFlexibleFrenchJoggingLaying Down In Front Of The SeaLead Customer Service AgentListenning To MusicMCSDMicrosoft OfficeNegotiatorOperation Officer & Ramp SupervisorPassenger Handling & Customer ServiceQatar AirwaysRamp Supervision & Aircraft HandlingReadingSales And Customer Service ExecutiveSupportSwimmingTelecommunicationsTourismTranslationTravel

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Intermediate

: Advanced

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

accelero reservation system

accelero reservation system

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

translation

translation

: Advanced

: Medium

:

1-3 years

Key Skills

Executor, Business-oriented, Negotiator, Customer-oriented, Flexible / Adaptive

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