Basic Info

Gamal eldin shamly

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical support advisor at Raya contact center

Experience Details

Technical support advisor

Customer Service/Support

Experienced (Non-Manager)

-Handling customer inquires and complains.
-troubleshoot ticketing system follow up .
-Troubleshoot ADSL connections dynamic IP.
-Troubleshoot Mail, Domain, Hosting, static IP and family filter problems.
- Maintain high level of customer satisfaction and product quality.
- Redirect problems to correct resource.
- Track and route problems and requests and document resolutions .


Company Details

Raya contact center

Cairo, Egypt

More than 1000 employees

Consumer Services

www.raya.com

Mar 2015 to present (1 year 9 months)
Accountant at Domty juice . Egypt

Experience Details

Accountant

Accounting/Finance, Banking

Entry Level

- Auditing daily reports and bills of sales representatives .
- Prepares journal entries like accrual expenses, & Amortization of prepaid expenses, Depreciation Entries and Adjusting Entries to close the financial periods.
- Preparing Financial Statements (Income Statement, Financial Position [Balance Sheet], Statement of Cash Flow ) .
- Ensure timely bank reconciliations
- Edit and prepare the payroll .


Company Details

Domty juice . Egypt

Cairo, Egypt

11-50 employees

Accounting and Auditing Services, Banking, Business Supplies and Equipment

N/A

Jun 2012 to Sep 2013 (1 year 3 months)

Education

faculty of commerce in accounting

Education Details

faculty of commerce

accounting

Faculty of Commerce, Ain Shams University, Egypt

Not specified

N/A

N/A

Faculty of Commerce, Ain Shams University
2010 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

mobarak secondry school

Egypt

2009

A / Excellent / 85 -100%

N/A

mobarak secondry school
2009

Training and Courses

Training/Course Details

accounting

Sep 2013

Elfath group for accounting and auditing

N/A

Training/Course Details

peach tree2010 course

Aug 2013

elfath group

N/A

Training/Course Details

Quickbooks 2010

Sep 2013

elfath group

N/A

This profile is fresh!
Last update 4 days ago.

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Profile Skills and Keywords

AccountantAccountingAccounting And Auditing ServicesAnalyticalAndroid GamesBankingBusiness Supplies And EquipmentBusiness-orientedConsumer ServicesCustomer ServiceDrivingEnglishFinanceFootballHandles StressInsuranceInternetMicrosoft OfficeMicrosoft WindowsPeach Tree2010 CoursePlannerQuickbooks 2010ReadingSupportTeam PlayerTechnical SupportTechnical Support Advisor

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

3-5 years

Accounting

Accounting

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Technical support

Technical support

: Advanced

: Extreme - I love it!

:

1-3 years

Accounting

Accounting

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Planner, Business-oriented, Handles Stress, Team Player

Online Presence

eg.linkedin.com/pub/gamal-shamly/b3/524/58ahttps://www.facebook.com/SHENAWY4ever

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