Basic Info

Gamal eldin shamly

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Help desk engineer at Centro global solutions

Experience Details

Help desk engineer

Engineering - Telecom/Technology

Experienced (Non-Manager)

- Providing on-time problem resolution through providing first level of resolution in
troubleshooting network, Voice , and software issues .
- Perform on-site and remote analysis, diagnosis, and resolution of complex
hardware problems for a variety of end users, and recommend and implement
corrective solutions.
- Provide technical assistance and support for incoming questions and issues related
to statewide systems and voip platforms : ( Genesys , Five9 , Go auto dial , zoiper and Xlite ) .
- Document internal procedures and follow the new and pending tickets via Fresh services portal .
- Help end user in advanced inquires regarding Microsoft office 365 .
- Install, test, configure, and Deploy new workstations and software , via Microsoft system center 2012 SCCM 2012 R2 and monitor Kaspersky Antivirus updates and configuration on client .
-Maintain log and/or list of required repairs and maintenance.
- Responsible for dealing with different providers and to report and follow up with
them through ticketing system or e-mail to prove effectiveness .
- (Domain Controller / DNS / DHCP / ISA / TMG / Kaspersky ) all of these servers are involved in our daily work.


Company Details

Centro global solutions

Cairo, Egypt

More than 1000 employees

Telecommunications

www.centroglobalsolutions.com

Jun 2017 to present (1 month)
Help Desk engineer at Abu Dhabi islamik bank

Experience Details

Help Desk engineer

Engineering - Telecom/Technology

Experienced (Non-Manager)

- Receive and respond to incoming calls, pages, and/or e-mails regarding
end user hardware and/or software problems.
- Install, configure, test, maintain, monitor, and troubleshoot associated end user
desktop hardware/software and remote access networking software products.
- Perform on-site and remote analysis, diagnosis, and resolution of complex
hardware problems for a variety of end users, and recommend and implement
corrective solutions.
- Provide technical assistance and support for incoming questions and issues related
to statewide systems and software
- Respond to questions and issues in person, over the phone, or via email .
- Quickly address user issues, and follow up to ensure that issues are resolved
- Resolve technical issues with user active directory accounts, network access, Mcafee
anti virus update and troubleshooting .
- Configure at Active Directory, Join PC to Domain and VPN.
- Document internal procedures
- Provide users guidance and access to internal administrative tools .
- Install, test, configure, and update new workstations, peripheral equipment and software .


Company Details

Abu Dhabi islamik bank

Cairo, Egypt

More than 1000 employees

Banking, Information Technology Services

N/A

Jun 2016 to May 2017 (11 months)
Technical support advisor at Raya contact center

Experience Details

Technical support advisor

Customer Service/Support

Experienced (Non-Manager)

-Handling customer inquires and complains.
-troubleshoot ticketing system follow up .
-Troubleshoot ADSL connections dynamic IP.
-Troubleshoot Mail, Domain, Hosting, static IP and family filter problems.
- Maintain high level of customer satisfaction and product quality.
- Redirect problems to correct resource.
- Track and route problems and requests and document resolutions .


Company Details

Raya contact center

Cairo, Egypt

More than 1000 employees

Consumer Services

www.raya.com

Feb 2015 to May 2016 (1 year 3 months)

Education

faculty of commerce in accounting

Education Details

faculty of commerce

accounting

Faculty of Commerce, Ain Shams University, Egypt

Not specified

N/A

N/A

Faculty of Commerce, Ain Shams University
2010 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

mobarak secondry school

Egypt

2009

A / Excellent / 85 -100%

N/A

mobarak secondry school
2009

Training and Courses

Training/Course Details

CompTia A+

Mar 2014

self study

N/A

Training/Course Details

COMPTIA N+

Sep 2015

self study

N/A

Training/Course Details

CCNA

Dec 2015

Helper for training

N/A

Training/Course Details

MCITP

Jan 2011

self study

N/A

Training/Course Details

MCSA

Oct 2016

self study

N/A

This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

AccountingAnalyticalAndroid GamesBankingBusiness-orientedCCNACOMPTIA N+CompTia A+Consumer ServicesCustomer ServiceDrivingEnglishFootballHandles StressHelp Desk EngineerInformation Technology ServicesInternetMCITPMCSAMicrosoft OfficeMicrosoft WindowsPlannerReadingSupportTeam PlayerTechnical SupportTechnical Support AdvisorTelecommunications

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

3-5 years

Accounting

Accounting

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Technical support

Technical support

: Advanced

: Extreme - I love it!

:

1-3 years

Help Desk Engineer

Help Desk Engineer

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Planner, Business-oriented, Handles Stress, Team Player

Online Presence

eg.linkedin.com/pub/gamal-shamly/b3/524/58ahttps://www.facebook.com/SHENAWY4ever

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