Basic Info

Gamal eldin shamly

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Help Desk engineer at Abu Dhabi islamik bank

Experience Details

Help Desk engineer

Engineering - Telecom/Technology

Experienced (Non-Manager)

- Receive and respond to incoming calls, pages, and/or e-mails regarding
end user hardware and/or software problems.
- Install, configure, test, maintain, monitor, and troubleshoot associated end user
desktop hardware/software and remote access networking software products.
- Perform on-site and remote analysis, diagnosis, and resolution of complex
hardware problems for a variety of end users, and recommend and implement
corrective solutions.
- Provide technical assistance and support for incoming questions and issues related
to statewide systems and software
- Respond to questions and issues in person, over the phone, or via email .
- Quickly address user issues, and follow up to ensure that issues are resolved
- Resolve technical issues with user active directory accounts, network access, Mcafee
anti virus update and troubleshooting .
- Configure at Active Directory, Join PC to Domain and VPN.
- Document internal procedures
- Provide users guidance and access to internal administrative tools .
- Install, test, configure, and update new workstations, peripheral equipment and software .


Company Details

Abu Dhabi islamik bank

Cairo, Egypt

More than 1000 employees

Banking, Information Technology Services

N/A

Dec 2016 to present (1 month)
Technical support advisor at Raya contact center

Experience Details

Technical support advisor

Customer Service/Support

Experienced (Non-Manager)

-Handling customer inquires and complains.
-troubleshoot ticketing system follow up .
-Troubleshoot ADSL connections dynamic IP.
-Troubleshoot Mail, Domain, Hosting, static IP and family filter problems.
- Maintain high level of customer satisfaction and product quality.
- Redirect problems to correct resource.
- Track and route problems and requests and document resolutions .


Company Details

Raya contact center

Cairo, Egypt

More than 1000 employees

Consumer Services

www.raya.com

Mar 2015 to Nov 2016 (1 year 8 months)

Education

faculty of commerce in accounting

Education Details

faculty of commerce

accounting

Faculty of Commerce, Ain Shams University, Egypt

Not specified

N/A

N/A

Faculty of Commerce, Ain Shams University
2010 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

mobarak secondry school

Egypt

2009

A / Excellent / 85 -100%

N/A

mobarak secondry school
2009

Training and Courses

Training/Course Details

CompTia A+

Mar 2014

self study

N/A

Training/Course Details

COMPTIA N+

Sep 2015

self study

N/A

Training/Course Details

CCNA

Dec 2015

Helper for training

N/A

Training/Course Details

MCITP

Jan 2011

self study

N/A

Training/Course Details

MCSA

Oct 2016

self study

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAnalyticalAndroid GamesBankingBusiness-orientedCCNACOMPTIA N+CompTia A+Consumer ServicesCustomer ServiceDrivingEnglishFootballHandles StressHelp Desk EngineerInformation Technology ServicesInternetMCITPMCSAMicrosoft OfficeMicrosoft WindowsPlannerReadingSupportTeam PlayerTechnical SupportTechnical Support Advisor

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

3-5 years

Accounting

Accounting

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Technical support

Technical support

: Advanced

: Extreme - I love it!

:

1-3 years

Help Desk Engineer

Help Desk Engineer

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Planner, Business-oriented, Handles Stress, Team Player

Online Presence

eg.linkedin.com/pub/gamal-shamly/b3/524/58ahttps://www.facebook.com/SHENAWY4ever

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