gamal eldin amir shamly

Senior IT Service Desk Engineer

Cairo, Egypt
  • Microsoft Office
  • Technical Support
  • Help Desk Engineer
  • Windows Server
  • desktop support

Work Experience

Senior IT Service DeskFull Time

Nile Air

August 2018 - Present • 5 yrs, 8 months

IT Service desk engineerFull Time

Centro global solutions

June 2017 - July 2018 • 1 yr, 1 month

Help Desk engineer (Out source)Full Time

Abu Dhabi islamik bank

June 2016 - May 2017 • 11 months

Technical support advisorFull Time

Raya contact center

February 2015 - May 2016 • 1 yr, 3 months

Education

  • faculty of commerce in accounting

    Ain Shams University (ASU)Jan 2010 to Jan 2013 · 3 Years

  • High School - Thanaweya Amma

    mobarak secondry school Jan 2009

Skills

Tools and Fields of Expertise

  • Microsoft Office
  • Technical Support
  • Help Desk Engineer
  • Windows Server
  • desktop support
  • Active Directory
  • Information Technology (IT)
  • Microsoft Windows
  • Microsoft Windows
  • Microsoft Windows
  • Windows Server
  • System Administration
  • Networking
  • Microsoft system center
  • Firewall

Languages

  • English

    Fluent

Training & Certifications

  • MCSA

    self study·2016

  • CCNA

    Helper for training·2015

  • COMPTIA N+

    self study·2015

  • CompTia A+

    self study·2014

  • MCITP

    self study·2010
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