Gamal Hassan

Customer Service AgentFull Time

• Job Details:Educated customers on product and service details and information. Maintained accurate and current customer account data with manual forms processing and digital information updates. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations. Educated customers how to use company systems. Assisted 85 customers in average 8 Hours by answering questions, responding to inquiries and handling telephone requests. Handle customer information in a dedicated computer system with Excel to review and confirm customer records. Interact with co-workers and departments on a dedicated computer system using Outlook to review and confirm customer records, and resolve issues.