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Gehad Abu bakr ElSeddiq Abd elrahman

Accountant

6th of October, Giza, Egypt

Work Experience

  • AccountantFull Time

    ElAlsson British & American International School

    Dec 2018 - Oct 2019 -10 months

    Egypt , Cairo

    • Business Development Assistant Team LeaderFull Time

      JUHAYNA

      Jan 2017 - Jul 2018 -1 yr, 6 months

      Egypt , Cairo

      • Job Details:Project Management: - Documentation Management & Archiving Project management & implementation for the whole company by initiating customized templates for each department according to their requirements & creating authorization approval cycle for the sake of confidentiality through contracting with Enterprise Content Management software multinational company. - Leading & developing the whole process of purchase requisitions and purchase orders for the whole Marketing Department, by creating a very comprehensive tracking system and initiated with the Technology Team a new automated process to facilitate & increase the pace of the process throughout all the cross￾functions involved. - One of the Steering Committee members creating Juhayna Family Governance Constitution Project. 2) Innovations: - Involved in the monthly reviewing for all new & slow-moving products & SKUs to take decision whether to produce or delist, after discussing the feasibility with the stakeholders involved from other cross-functions like R&D, Manufacturing, Supply Chain and Finance, reviewing the objectives & customers insights behind launching the product , reviewing our market share in each product & how to boost our equity in the market. - Conducting market analysis & research before hitting the market with new launch. - Involved in the artwork development & communication with the procurement for ordering the packaging. - Check it's manufacturing feasibility & P&L. - Involved in the testing phase & checking the correct formula with R&D. - Customize a business and Marketing Plan based on company and Market needs. - Project leader to follow up on all actions need to be taken by each member in the steering committee. 3) Managerial & Administrative tasks: - Responsible for the attendance & off-site permissions approvals for the team. - Manage vendors relations & negotiate with suppliers. - Handle any translation task from Arabic to English and vice versa for the whole department, like “Juhayna Recipe book”. 4) Internal Communication: - Works on Internal Communication campaigns and announcements. - Review and Edit Juhayna Internal Newsletter content before publishing.
    • Universal TellerFull Time

      CIB

      Apr 2015 - Dec 2016 -1 yr, 8 months

      Egypt , Cairo

      • Real Time MentorFull Time

        Convergys

        Apr 2013 - Jan 2015 -1 yr, 9 months

        Egypt , Cairo

        • Job Details:- Real Time Monitoring of 8 Lines Of Businesses (L.O.Bs). - Produce daily performance reports (DPR) for each queue – weekly and daily including call volume forecast & actual patterns, average handle time (AHT) forecast & actual patterns, staff required & provided and attendance information. - Proactively maintain a channel of open communication, with the Command Centre Intraday Analysts, on a real time basis on exceptions and employee data changes to meet metric goals. Communicate effectively with individuals/teams in the organization to ensure high quality and timely completion of customer requests. - Answer incoming phone calls from agents that are calling to report absenteeism and late arrivals. - Update exceptions using various systems throughout the day. - Process employee time-off requests, Voluntary Time off and/or Extra Hour events at regular intervals throughout the day. - Utilize Convergys processes and tools to maintain employee data changes (new hires, re-hires, transfers, terms, etc.) for all agents. - Generate weekly Headcount report by queue for Site Ops Planning Management to validate with Site Operations. - Perform periodic audits of Stream databases and tools to ensure accuracy of employee information including agent skills on various ACD/PBX systems. - Escalate recurring problems with work processes, policies or procedures; contribute to ideas on ways to resolve problems or better serve the customer/or improve productivity. - Stay current on internal work processes, policies and procedures. - Participate in activities designed to improve customer satisfaction and business performance.
      • Education

        • MBA in Crisis Management

          Arab Academy for Science, Technology and Maritime Transport (AAST)

          Jan 2019 - Jan 2022 - 3 yr

        • BA in Finance

          Cairo University (CU)

          Jan 2007 - Jan 2011 - 4 yr

        • High School - Other

          Narmer Language School

          Jan 2007 

        Achievements

        In Juhayna Food Industries Achievements:  Presented my researches about Family Business Governance & Documentation Management projects in front of the chairman and CEO.  Improved & developed suppliers’ payment cycle using SAP in coordination with Technology Team, that led to decrease number of missing documents by 90%, decrease wasted time by 70%, reduced paper consumption by almost 50%.  Initiated Documentation Management System for the whole HQ, led to decrease time taken to recall any document.  Laserfiche customized User Guide and Marketing Glossary for new hires. In Commercial International Bank (CIB) Achievements:  Over-achieved my annual cross-selling target by an amount equivalent to 3M EGP in different currencies like GBP, AED, and SAR.  Exceeded expectations results in the branch Internal Audit report for Y2016.  Received thank you recognitions from customers and Area Operational Manager.

        Skills

        • Microsoft Office
        • Accounting
        • Laserfiche
        • Accounting
        • Internet
        • human resourse
        • SAP
        • Peach tree
        • ClickUp
        • General Ledger
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        Languages

        • Arabic

          Fluent
        • English

          Fluent
        • French

          Intermediate

        Training & Certifications

        • Microsoft Licensing Expertise

          Microsoft·2013
        • Non-Bank Financial Institution Department

          CIB·2010
        • General Administration Of Financial Affairs

          SUCO·2010
        • Electronic Accounting Diploma

          research&commercial studies center -faculty of commerce cairo university·2010
        • CUSTOMER SERVICE

          MOBINIL·2009
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