
Gehad Abu bakr ElSeddiq Abd elrahman
Accountant
6th of October, Giza, EgyptWork Experience
AccountantFull Time
ElAlsson British & American International School
Dec 2018 - Oct 2019 -10 months
Egypt , Cairo
Business Development Assistant Team LeaderFull Time
JUHAYNA
Jan 2017 - Jul 2018 -1 yr, 6 months
Egypt , Cairo
- Job Details:Project Management: - Documentation Management & Archiving Project management & implementation for the whole company by initiating customized templates for each department according to their requirements & creating authorization approval cycle for the sake of confidentiality through contracting with Enterprise Content Management software multinational company. - Leading & developing the whole process of purchase requisitions and purchase orders for the whole Marketing Department, by creating a very comprehensive tracking system and initiated with the Technology Team a new automated process to facilitate & increase the pace of the process throughout all the crossfunctions involved. - One of the Steering Committee members creating Juhayna Family Governance Constitution Project. 2) Innovations: - Involved in the monthly reviewing for all new & slow-moving products & SKUs to take decision whether to produce or delist, after discussing the feasibility with the stakeholders involved from other cross-functions like R&D, Manufacturing, Supply Chain and Finance, reviewing the objectives & customers insights behind launching the product , reviewing our market share in each product & how to boost our equity in the market. - Conducting market analysis & research before hitting the market with new launch. - Involved in the artwork development & communication with the procurement for ordering the packaging. - Check it's manufacturing feasibility & P&L. - Involved in the testing phase & checking the correct formula with R&D. - Customize a business and Marketing Plan based on company and Market needs. - Project leader to follow up on all actions need to be taken by each member in the steering committee. 3) Managerial & Administrative tasks: - Responsible for the attendance & off-site permissions approvals for the team. - Manage vendors relations & negotiate with suppliers. - Handle any translation task from Arabic to English and vice versa for the whole department, like “Juhayna Recipe book”. 4) Internal Communication: - Works on Internal Communication campaigns and announcements. - Review and Edit Juhayna Internal Newsletter content before publishing.
Real Time MentorFull Time
Convergys
Apr 2013 - Jan 2015 -1 yr, 9 months
Egypt , Cairo
- Job Details:- Real Time Monitoring of 8 Lines Of Businesses (L.O.Bs). - Produce daily performance reports (DPR) for each queue – weekly and daily including call volume forecast & actual patterns, average handle time (AHT) forecast & actual patterns, staff required & provided and attendance information. - Proactively maintain a channel of open communication, with the Command Centre Intraday Analysts, on a real time basis on exceptions and employee data changes to meet metric goals. Communicate effectively with individuals/teams in the organization to ensure high quality and timely completion of customer requests. - Answer incoming phone calls from agents that are calling to report absenteeism and late arrivals. - Update exceptions using various systems throughout the day. - Process employee time-off requests, Voluntary Time off and/or Extra Hour events at regular intervals throughout the day. - Utilize Convergys processes and tools to maintain employee data changes (new hires, re-hires, transfers, terms, etc.) for all agents. - Generate weekly Headcount report by queue for Site Ops Planning Management to validate with Site Operations. - Perform periodic audits of Stream databases and tools to ensure accuracy of employee information including agent skills on various ACD/PBX systems. - Escalate recurring problems with work processes, policies or procedures; contribute to ideas on ways to resolve problems or better serve the customer/or improve productivity. - Stay current on internal work processes, policies and procedures. - Participate in activities designed to improve customer satisfaction and business performance.
Education
MBA in Crisis Management
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2019 - Jan 2022 - 3 yr
BA in Finance
Cairo University (CU)Jan 2007 - Jan 2011 - 4 yr
High School - Other
Narmer Language SchoolJan 2007
Achievements
In Juhayna Food Industries Achievements: Presented my researches about Family Business Governance & Documentation Management projects in front of the chairman and CEO. Improved & developed suppliers’ payment cycle using SAP in coordination with Technology Team, that led to decrease number of missing documents by 90%, decrease wasted time by 70%, reduced paper consumption by almost 50%. Initiated Documentation Management System for the whole HQ, led to decrease time taken to recall any document. Laserfiche customized User Guide and Marketing Glossary for new hires. In Commercial International Bank (CIB) Achievements: Over-achieved my annual cross-selling target by an amount equivalent to 3M EGP in different currencies like GBP, AED, and SAR. Exceeded expectations results in the branch Internal Audit report for Y2016. Received thank you recognitions from customers and Area Operational Manager.
Skills
- Microsoft Office
- Accounting
- Laserfiche
- Accounting
- Internet
- human resourse
- SAP
- Peach tree
- ClickUp
- General Ledger
Languages
Arabic
FluentEnglish
FluentFrench
Intermediate
Training & Certifications
Microsoft Licensing Expertise
Microsoft·2013Non-Bank Financial Institution Department
CIB·2010General Administration Of Financial Affairs
SUCO·2010Electronic Accounting Diploma
research&commercial studies center -faculty of commerce cairo university·2010CUSTOMER SERVICE
MOBINIL·2009