Basic Info

Amr Abu El Ela

4 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Backoffice support at SYKES

Experience Details

Backoffice support

Customer Service/Support

Experienced (Non-Manager)

Started as technical support agent for Sony's UK account, moved to email support then promoted to back office team, took a temp position as a back office supervisor handling Tier 2 technical/complaint department.


Company Details

SYKES (multinational)

Maadi, Cairo, Egypt

N/A

Consumer Services

N/A

Apr 2015 to present (1 year 8 months)

Education

Computer science in computer science

Education Details

Computer science

computer science

Modern Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy
2006 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

toukh private schoole

Egypt

2005

B / Very Good / 75 - 85%

N/A

toukh private schoole
2005
This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBackoffice SupportComputerComputer HardwareComputer MaintenanceComputer ScienceComputer SkillsComputer SoftwareConsumer ServicesCustomer ServiceEnglishFlexibleGamesHard WorkerInternetMac OSMicrosoft OfficeMicrosoft WordMusicReadingSYKESSocialSupportSupportiveTeam Player

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: High

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: Medium

:

5-7 years

Computer Skills

Computer Skills

: Advanced

: High

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Medium

:

5-7 years

Computer Maintenance

Computer Maintenance

: Intermediate

: Medium

:

5-7 years

Mac OS

Mac OS

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Customer service

Customer service

: Expert

: Extreme - I love it!

:

3-5 years

computer software

computer software

: Advanced

: High

:

5-7 years

computer hardware

computer hardware

: Intermediate

: Medium

:

3-5 years

Key Skills

Hard worker, Flexible / Adaptive, Social, Team Player, Supportive

Online Presence

https://www.facebook.com/frankie.amoorhttps://twitter.com/FrankieAmoor

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