Francoise Lewis ElHajj

Country Human Resources ManagerFull Time

• Job Details:Responsible for developing and overseeing the people strategy and execution to accelerate business impact and outcomes through talent. Providing leadership, advice and guidance to the organization on all HR related matters. • Directed performance management, recruitment, employee relations, training & development, and succession planning processes. Managed the entirety of the talent management and talent acquisition process. • Served as a Strategic Advisor to Senior Leadership team; provided consultation on all people and management related matters. • Developed the recruitment strategy for the organization and established recruitment campaigns. • Led and guided management to resolution on all employee relations matters; this included performance management, progressive discipline (including terminations) and workplace investigations. • Implemented change management initiatives to advance organizational effectiveness and performance. • Spearheaded the reorganization and restructure for the Field Services line of business in Canada, working closely with senior management on identifying the most fitting structure and reallocation manpower.

Human Resources and Talent Management Manager Full Time

• Job Details:Drove improvement in quality of performance management and development practices supported directly and indirectly by the new Technology suite in order to strengthen and improve employee engagement and productivity. • Project managed and coordinated several Talent Management related initiatives which include: the update of internal HR related websites and learning materials, executive coaching programs and knowledge workers value proposition. • Worked with Business and senior HR leaders to ensure their global programs are supported within Canada including High Potential Development Programs, Leadership development, and Succession Planning initiatives. • Partnered with managers to effectively address performance gaps and diagnose organizational issues. • Worked closely with senior management and provided coaching and feedback on the performance management cycle, including employee improvement performance plans. • Worked directly with business managers and leadership team to develop and deliver an effective employee communication plan around business HR and Change Management initiatives. • Facilitated change management initiatives across the organization. • Coordinated the communication and execution of the annual performance management plan. • Contributed to the design and led the implementation of the 3 year phased implementation of the new HRIS system introduced across the Royal Bank of Canada. • Partnered with learning team to help implement new learning and development curriculum while establishing learning plans for middle and senior management levels. • Managed the rollout out of different talent management related surveys, working on all required data collection and analysis to inform business decision making process.

Senior Human Resources ManagerFull Time

• Job Details:Supported business strategies and Group agenda through the development, advancement and execution of HR strategic objectives and solutions. • Worked with the leadership team on implementation of new HR business initiatives. • Influenced the new organizational structure and managed internal transfers of employees. • Directed and managed the overall Human Resources and Administration function. Responsibilities included: recruiting/staffing; performance management; organization development; change management and organizational restructure, compliance to regulatory concerns; employee orientation, learning and development; compensation and benefits administration; employee safety, welfare, wellness and health. • Partnered with and served as a consultant for managers to drive change initiatives and address HR related issues. • Coordinated and managed large scale rightsizing efforts to align costs with revenue, business and challenges. • Conducted extensive analysis of existing organization and developed plan to update all existing policies. • Provided guidance to management and employees in interpretation and application of Human Resources policies and procedures. • Developed the five year Human Resources and Workforce plan. • Recruited the executive management team of the group. • Managed a team of 5 HR Business Partners and a team of 250 employees across 5 companies.