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Fouad Magdy

Customer Support Expert

Doha, Qatar

Work Experience

  • Customer Services Agent - Ground StaffFull Time

    Qatar Airways

    Dec 2014 - Present -10 yrs, 7 months

    Qatar , Doha

    • Job Details:Work based in Doha in Hamad International Airport (HIA) Responsible for checking documents validation and check in passengers Being vigilant boarding passengers through the boarding gates Flexible adapting to last minute flights’ changes, providing positive customer experience; being efficient.

  • Customer Service AdvisorFull Time

    Raya Call Center, Etisalat Egypt project

    Nov 2012 - Aug 2013 -9 months

    Egypt , Cairo

    • Job Details:Member in the project prelaunch team. Handling customers’ queries over the phone, then started supporting the floor and leading new joiners’ teams

  • Front Desk OperatorFull Time

    Nile Group

    Feb 2012 - Oct 2012 -8 months

    Egypt

    • Job Details:Responsible for classes scheduling, administrative activities, halls maintenance and memberships management. Maintaining positive customer experience working in a customer interface role.

  • Soft Skills TrainerFull Time

    Vodafone Egypt

    Jun 2011 - Dec 2011 -6 months

    Egypt , Cairo

    • Job Details:In Vodafone Egypt, I’ve joined the Training and Development Team for 6 months; conducting training sessions and inductions for new joiners. And i was acting team leader as well.

    • Education

    • BA in Business and Information Technology

      New Cairo Academy

      Jan 2004 - Jan 2008 - 4 yr

    Skills

    • Telecommunication
    • Customer Service
    • Aviation

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    Training & Certifications

    • Marketing and sales diploma (Dr. Ibrahim ElFiki)

      Training Center·2009

    • Enhanced Presentation & Project development skills.

      Vodafone ·2008
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