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Fouad Mahmoud Douhan

Supervisor, Technical Complaint Handling at Orange

Giza, Egypt
  • Hard Skills
  • Internet
  • Customer Service
  • Technical Support
  • Call Center

Work Experience

  • Supervisor, Technical Complaint Handling at Orange

    Jan 2020 to present · 8 Months
  • Team leader, call center - DSL, customer care at Orange

    Mar 2015 to present · 5 Years 6 Months
  • Customer Service & Technical support Team Leader at LINKdotNET

    Jan 2009 to present · 11 Years 8 Months
  • Customer Service Agent at LinkDotNet

    Mar 2007 to Dec 2008 · 1 Year 9 Months

Education

  • Bachelor's Degree in Law

    Cairo University (CU) - Egypt 1997 to 2000 · 3 Years
  • Bachelor's Degree in Law

    Cairo University (CU) - Egypt 1997 to 2000 · 3 Years
  • High School - Thanaweya Amma

    Ibn Sina Langauge School - Egypt 1997

Skills
Tools and Fields of Expertise

  • Hard Skills
  • Internet
  • Customer Service
  • Technical Support
  • Call Center
  • Leading teams
  • Management fundamentals
  • Microsoft CRM
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Powerpoint

Languages

  • English

    Fluent
  • Arabic

    Fluent

Training & Certifications

  • Project Management Diploma

    RITI · 2015
  • Creative Problem Solving and Decision Making

    Linkdonet · 2010
  • Team Building

    Linkdonet · 2009
  • Time Management

    Linkdonet · 2009
  • Negotiation skills

    Linkdonet · 2009
  • Leadership skills

    Linkdonet · 2009
  • Communication skills

    Linkdonet · 2008
  • Customer Service

    Linkdonet · 2008
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