Fouad Mahmoud Douhan

Supervisor, Technical Complaint Handling at Orange

Giza, Egypt

Hard Skills
Internet
Customer Service
Technical Support
Call Center

Work Experience

Supervisor, Technical Complaint Handling at Orange
Jan 2020 to present · 8 Months
Team leader, call center - DSL, customer care at Orange
Mar 2015 to present · 5 Years 6 Months
Customer Service & Technical support Team Leader at LINKdotNET
Jan 2009 to present · 11 Years 8 Months
Customer Service Agent at LinkDotNet
Mar 2007 to Dec 2008 · 1 Year 9 Months

Education

Bachelor's Degree in Law
Cairo University (CU) - Egypt 1997 to 2000 · 3 Years
Bachelor's Degree in Law
Cairo University (CU) - Egypt 1997 to 2000 · 3 Years
High School - Thanaweya Amma
Ibn Sina Langauge School - Egypt 1997

Skills
Tools and Fields of Expertise

Hard Skills
Internet
Customer Service
Technical Support
Call Center
Leading teams
Management fundamentals
Microsoft CRM
Microsoft Excel
Microsoft Word
Microsoft Powerpoint

Languages

English
Fluent
Arabic
Fluent

Training & Certifications

Project Management Diploma
RITI · 2015
Creative Problem Solving and Decision Making
Linkdonet · 2010
Team Building
Linkdonet · 2009
Time Management
Linkdonet · 2009
Negotiation skills
Linkdonet · 2009
Leadership skills
Linkdonet · 2009
Communication skills
Linkdonet · 2008
Customer Service
Linkdonet · 2008

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