Fadi Hany Nashed

IT Operations EngineerFull Time

• Job Details:1- Participate in the lifecycle of changes to the systems, keep track of requests for change, assess the change impact, ensuring minimum disruption to the system during the change, and keep records of the details of the change. 2- Search ways to improve the service and come up with ideas/solutions and new ways of working, including a strong focus on automation and standardization 3- Produce and maintaining procedures, records, solutions, workarounds, Know Errors and specific training material. Provide training sessions both on HQ and Regions for technical resources 4- Accountable for Problem Management on the live solutions environment 5- Doing regular health checks on the system’s VMs. 6- Providing IT Support to Vision-Box Servers, computers and instruments. 7- Checking and analyzing logs from different Windows server editions. 8- Creating reports, logs and incidents on Service management software. 9- Responsible for doing hardware and software troubleshooting for the Vision-Box gates located on Dubai Terminal 3 Boarding gates. 10- Responsible for doing software changes on Vision-Box software to adapt the changes on the Vision-Box gates. 11- Software installation of new Hardware materials for vision-box including the boarding gates and VBoTs in DXB Terminal 3 counters. 12- Responsible to deliver proactive onsite support and knowledge transfer to customers. 13- Act as Level 2 support and a connection link of support between Technical Support Engineers and Level 3 Developers. 14- Develop training materials and procedures, and/or train users in the proper use of hardware and software.

Senior IT Support EngineerFull Time

• Job Details:1- Responsible for troubleshoots, repairs and maintenance for computer equipment (e.g. PCs, laptops, VDIs, disk drives, and laser printers) for almost 3500 users. 2- Responsible to deliver proactive onsite support and knowledge transfer to the customers. 3- Administrate Active directory users, Exchange users management, SCCM system (Servers and users side), Print management solution (Server and users Side). 4- Manage and Produce the Municipality's Hardware Standards Technical specifications, for Tendering Purpose, preparing technical studies, technical reports for the purchased IT equipment’s. 5- Supervise the photocopiers maintenance orders, prepare technical specifications, studies, reports. 6- Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns. 7- Develops and tests complex user documentation; works with hardware vendors to resolve equipment failures/problems. 8- May perform routine security checks on the system. 9- Participate in complex technical projects. 10- Routine Maintenance and Installing/configuring new computers/telephones. 11- Maintaining inventory of equipment and supplies (cables, adapters, etc.). 12- Develop training materials and procedures, and/or train users in the proper use of hardware and software. 13- Prepare evaluations of software or hardware, and recommend improvements or upgrades. 14- Setting up new users’ accounts and profiles and dealing with password issues. 15- Conducting safety checks on computer equipment. 16- Coordinates closely with the Ticketing Helpdesk. 17- Supports technical needs of conferences. 18- Supports the development and maintenance of department websites. 19- Oversight and management of a 24x7x365 environment which may require some off shift work. 20- Responsible to adhere with all information security policies and procedures of the Municipality. 21- Responsible for managing and monitoring HPSM Ticketing System for assigning of tickets according to their priority and roles to internal working teams inside AAM or external remote site teams.

IT Infrastructure EngineerFull Time

• Job Details:Working inside Nakheel Avenue Mall Construction Site – Client: Jumeirah Village Triangle 1- Working as Infrastructure engineer for the site offices and caravans. 2- Creating network connections, installing switches, configuring routers, access points more specifically (DHCP, DNS) 3- Installing and administrating a Windows 2012 R2 Domain Controller and administrating its user Group policies, Active Directory and everything concerning the Domain, Working the same on Windows Server 2016. 4- Developed organizational units in active directory (AD) and managed user security with group policies. 5- Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise. 6- Created/modified user account, security groups, and distribution list to protect company proprietary information. 7- Creation of file sharing Server for users to share their information and files. 8- Installation and configuration of Firewalls (Sonic Wall, Cyberoam) inside the network to do some restrictions concerning user access on certain websites or functions. 9- Installation and maintenance to copiers and creating whole network functions for them to copy, print and scan. (Xerox - Sharp - Canon) 10- Doing maintenance to site computers in Hardware and Software to obtain maximum value of work. 11- Installing and configuring UPS’ to maintain electric Stability to network devices and computer devices added to that providing electricity for some limited time to maintain computer's safety. 12- Hardware and software maintenance work for computers and printers. 13- Installation of fiber optics cable and dealing with DU network in troubleshooting. 14- Installation and configuration of any software needed, including Autodesk products. 15- Making a network of suppliers for getting what is needed from software and hardware products for the best price. 16- Managing sharing of protocols and access rights on NAS data storage. 17- Developing new solutions for any hardware or software problem that comes up