fic sudani

Collection Representative

• Job Details:Monitoring accounts to identify overdue payments, locate and notify customers of delinquent customers by phone or mail to collect payments and settle accounts, arrange for debt repayment or establish repayment schedules, advise customers of necessary actions and strategies for debt repayment, answer customer questions regarding problems with their accounts.

Senior Escalation Specialist & Customer Service Executive

• Job Details:Well handling the escalation, complaints and alternate the customer mood to the highest level of satisfaction, responsible for handling customer complaints and resolving issues that can't be handled at the frontline level, managing escalations relating to products or services, handling problem tickets, and providing feedback to upper management regarding customer issues.

Client Service Representative

• Job Details:Meet the customer queries and confirm the prices, product specifications, and the delivery timeline, communicate with customers through chat, email & media channels, well handling the escalation, complaints and alternate the customer mood to the highest level of satisfaction.