Fadi Girgis

Store managerFull Time

• Job Details: Responsible for the achievement of all sales assigned targets.  Provide support in order to achieve targets.  Responsible for the development and maintenance of store’s customers’ database.  Responsible for the enhancement of the qualitative and quantitative sales performance.  Increase the sales transactions ratio as well as closure rate YOY.  Increase the YOY revenues in addition to margins.  Responsible of the proper utilization of Value Based Proposition.  Responsible for the delivery of World Class Customer Experience.  Responsible for the customer retention policies.  Responsible for team’s business awareness.  Responsible for the proper handling of escalated customer complaints.  Responsible for the team’s attendance of all knowledge trainings.  Responsible for the team’s consistent friendliness with all customers.  Responsible for taking action according to customers’ comments.  Responsible to improve the store’s telephonic interview, NPS, SL & IVR results  Responsible for all cash operations issues (security, accuracy, P&P, efficiency, audits) .  Responsible for achieving the company’s benchmark in Vodafone’s Employee Surveys.  Team building activities.  Responsible for the store’s management succession plan.  Ensure that VF culture is properly communicated & put into action. .  Ensure all feedback and evaluation sessions are monthly conducted.  Assign tasks to direct reports.  Follow-up on development plans progress.  Lead, manage and motivate staff members to achieve the channel’s objectives.  Communicate Vodafone vision and values.  Build a team of retailers that can deal with different customers’ segments.  Encourage competition for retail recognition scheme among the team.  Conduct all feedback and evaluation sessions for direct reports.  Conducts skip level meetings.  Proper handling of all staff’s issues.  Create and maintain healthy environment at all times.  Responsible for the store’s approved headcount.  Responsible for the proper applications accesses to all team members.  Responsible for operational and administrative management of the store.  Responsible for store’s security, stock level and cash handling practices.  Responsible for the full implementation of company’s P&P at all times.  Analyze daily business performance within the store and conduct store management meetings for weekly review.  Responsible for store’s compliance to merchandizing and POS guidelines.  Responsible for improving the store visit report result.  Upgrade store band from B to A.  Full accountability of the store’s P&L.  Responsible for the store’s approved headcount.  Responsible for the proper applications accesses to all team members.  Responsible for operational and administrative management of the store.  Responsible for store’s security, stock level and cash handling practices.  Responsible for the full implementation of company’s P&P at all times.  Analyze daily business performance within the store and conduct store management meetings for weekly review.  Responsible for store’s compliance to merchandizing and POS guidelines.  Responsible for improving the store visit report result.  Upgrade store band from B to A.