Mohamed Elsayed Abdelfattah

Outgoing Travel Department HeadFull Time

• Job Details:-Set the department strategy, action plan and job descriptions. -Maintaining statistical and financial records in addition to managing budgets. -Dealing with outbound suppliers, hotels, transportation and tours booking. -Trace daily department operations and monitor the achieved numbers. -Provide high standards of ongoing training for the team. -Provide and design Travel products on a regular basis. -Meet regularly with team members to provide them with the sales figures and plan how they approach their work. -Managing staff and staff training needs.

Account ManagerFull Time

• Job Details:-Define and agree periodic plan of sales activity to ensure targets are reached and recorded. -Analyze the market's potential to determine the value of existing and prospective customers in terms of sales opportunities. -Collect, review and consolidate information to support the identification of intervention areas to ensure sales target achievement. -Establish, develop and maintain business relationships with assigned current customers and prospective customers segment to generate revenues for the organization. -Communicate and meet regularly with relevant accounts to inform about new products and promotions to increase sales in order to reach the expected sales target. -Identify and implement fidelity techniques to ensure a long-lasting fruitful business relationship with major accounts. -Research, gather and analyse products availability in the market to assist in the proposal of new products and services to improve Company sales. -Research, gather and analyse competitors information to define the best selling approach to increase Company market quota and visibility. -Cooperate with marketing to determine the best promotion sales techniques. -Communicate and regularly meet with area intermediaries to inform about new products and promotions to ensure the best and most updated value proposal is timely communicated to the market. -Coordinate and draft contractual agreements with intermediaries to ensure customer's requirements are captured effectively and in compliance with existing policies. -Negotiate and manage commercial agreements with assigned accounts of trade and corporate segment to ensure sales can be closed, respecting corporate guidelines and indications.

Sales support AdminstratorFull Time

• Job Details:Support sales activities to prospective and existing customers in line with the commercial strategy to drive incremental, quality revenue and improved load factors, recording all pertinent information using Salesforce according to established policies and procedures. -Work closely with Revenue Management / Pricing Team and Sales Account Managers in providing analytical and administrative support related to key accounts. -Support the onboarding of new customers in line with established policies and procedures. -Maintain accurate and up to date information on all existing and prospective customers in Salesforce according to established policies and procedures. -Prepare, update and maintain weekly management reports for management distribution. -Handle general agent requests & fare related troubleshooting and group requests. -Meet defined sales support KPIs/SLAs. -Enter orders and sales in the company system to ensure the delivery of the right product and services at the correct price and with the proper discount level with utmost quality and efficiency. -Maintain promotional database by entering promotion details, regular and special prices and promotions to provide updated information to the sales force and ensure consistency of offered promotions. -Collect, review and record sales, customer, market and competitor data and insights according to established policies and procedures to ensure data accuracy and execution of transactions according to contractual Terms and Conditions. - Follow-up communication with internal and external stakeholders to ensure uninterrupted process flow and customer satisfaction to drive revenue performance. -Offer a high level of customer service either through telephone or email enquiries from preferred trade partners or corporate customers. -Be proactive in meeting customer requirements wherever possible. -Recognize potential business opportunities and turn them into revenue.