Faisal Mohamed

IT Help Desk SpecialistFull Time

• Job Details:• Provide On-site support for technical issues via logged tickets, emails, or phones. • Provide physical support for any activities related to server maintenance, backup, and upgrades. • Deploy and manage storage devices and miscellaneous peripherals. • Manage Asset Tracking to reflect accurate data for new deployments, re-assignments, and returned equipment. • Support for Aver equipment and handle video call support. • Provide technical support for internal/external events such as annual meetings, Board meetings, and training. • Manage external vendors. • Follow up Camera Servers & Camera Faults. • Perform hardware and software installations & updates. • Troubleshoot desktops, laptops, IP phones, printers, and network problems. • Support LANs, WANs, network segments, Internet, and intranet systems. • Install new / rebuild existing servers and configure hardware, peripherals, and services.

Senior IT HelpdeskFull Time

• Job Details:• Installing new software and hardware components. • Manage Windows server environment and all its related services. (AD-DHCP-DNS-FS). • Regularly evaluating our IT systems to ensure they meet the necessary demands. • Assisting with network administration tasks. • Resolving all the issues coworkers have with their IT systems and software. • Educating coworkers about network security and best practices for computer usage. • Supporting the day-to-day operations of our computer network.

IT Technical Support SpecialistPart Time

• Job Details:• Installing and maintaining surveillance cameras • Responsible for the procurement department related to the IT department • Installing Microsoft Software Products • Installing and Repairing the Operating System. • Install and Configure Networks. • Provide User Support. • Manage Information Security. • Troubleshoot Systems and Hardware.