Feryal Ahmed Ahmed

Project Coordinator for the Middle East and North Africa (MENA)Full Time

• Job Details:➤ Coordinate supplier and client resources ➤ Support the creation of MI Reports, projects, and deliverables ➤ Support record and document repository maintenance ➤ Help coordinate access to client tools, authoring tools, standards, testing hardware, and source content as needed ➤ Coordinate with Project Manager, project team, client, and other vendors ➤ Submit courses to the client for review and coordinate the intake and distribution of resulting feedback ➤ support Project Management Lead with program needs (reporting, data gathering/analysis, requirements follow-up, etc.)

Quality assurance and Training Team LeadFull Time

Quality assurance executiveFull Time

• Job Details:Monitoring the customer service agents' calls all over the sites we have: UAE, KSA, Jorden and Egypt. to score the level of service we provide to all middle East's customers and provide a report with the weakness to improve it and achieve a very high level of service