Leo II Cirilo Fernandez

Data AnalystFull Time

• Job Details: Consolidate all processed accounts of the group by the end of the month and monitor their status.  Had strictly scrutinized and monitored accounts for delivery forwarded to courier to assure that all successful delivery will be posted or to ensure company’s revenue.  Had checked New Deliveries provided by courier for Posting or closing of delivered transactions.  Coordinated with Ware House / Courier regarding to any concerns that was for the delivery of the account to imply proper logistics.  Consolidate report received from IT and Courier on a daily basis and forwarded the summary or the synopsis of such information by demonstrating a power point, excel and graph presentation to the Supervisor and Manager.

Account Officer as Call-out Agent(telesales)Full Time

• Job Details:• Had vigorously offered varied products with our target market and customer such as net book and tablet and its innovative versions for years and met company’s quota. Turning potential market into a loyal customer is one of the duties we made sure to be accomplished and retain company’s good reviews in telemarketing through effort and result.  Reviewing accounts to verify if it is qualified for the retention purposes and assertively offers company’s bundled item to their internet connection to retain their account with the management.  Mechanically and randomly answered calls made by Cosmocall universe for retention purposes.  Giving information on the promo offered, such as Terms and Condition prior availing the promo and the choices they could avail upon confirming the transaction to have a lucid negotiation.  Verifying subscriber’s authenticity through phone by asking personal identifications first to make sure that the person confirming is the subscriber itself to make the transaction valid  Closing and summarizing all the details through phone transaction to have an apparent and official negotiation with the customer. • With collection duty(Nopsa / Infinity) from 5:00 pm – 8:00pm (mon. - fri) 8:00am – 5:00pm (sat)

Collection Officer: (SmartBro /GSM-NOPSA and Infinity accounts)Full Time

• Job Details: Responsible to monitor and rehabilitate delinquent and over-limit accounts as well as to minimize delinquent accounts and contain flow through to the next cycle.  Resourcefulness in securing Promises to pay.  Had reviewed and recommended enhancements to improve current work flow/processes to minimize manual input to increase operational efficiency.  Had created a professional and friendly environment providing fast, flexible and efficient service to our customers.  Submitted Month End Report (MER), Reports containing complaints of subscribers and Compliance on payment arrangement made for the whole month.